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Customer Operations Manager Jobs

Customer Operations Manager Jobs
By Zoomo At Toronto, Ontario, Canada
5+ years of experience in retail/operations management
Own core KPIs for store financial performance, operational efficiency, and customer experience
Raise the global Zoomo standard for in-person customer experience
Global and country-specific benefits packages
Develop and empower a store team of Technicians and Rider Advisors, including through active feedback and coaching
Collaborate with regional strategy, marketing, and partnerships teams to grow Canada into a global leader for Zoomo.
Product Manager – Customer Operations
By Pinnacle At North York, Ontario, Canada
Proven experience in product management, preferably in the online sports betting or gaming industry.
Proven experience with CRM systems and player management tools, preferably with Salesforce ServiceCloud and Marketing Cloud
Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously.
5+ years' experience in operational roles directly related to Customer Management activities.
5+ years' experience in product management role
Excellent analytical skills with the ability to interpret data and performance metrics to drive insights and optimize performance.
Assistant Manager, Customer Support And Operations
By BCAA At Burnaby, British Columbia, Canada
Proven communication skills (written/verbal) and ability to effectively communicate with various levels of management, team members and/or outside contacts
Demonstrated organizational, detail orientation, prioritization skills and time management skills
Identify, assess, and test new ways of working and develop recommendations for improving the structure and operationalization of cross-channel management
Liaise with reporting manager on task completion and updates
Collaborate with key stakeholders to align customer experience improvements with the omnichannel CX governance and operating model
Manage refunds and payment issues
Director, Customer Operations Jobs
By Auvik At Waterloo, Ontario, Canada
Business development knowledge and, ideally, experience growing a business
Project management and account management
Experience working as a Director of Customer Success Operations or similar Operations role, with proven Operations and Technical expertise
Intimate knowledge of SQL and BI tools (ideally Snowflake and Looker)
Experience creating complex reports and proven experience applying data hygiene, intelligence, and governance principles
Experience communicating and reporting customer operations data and correlating it with other data sets to find trends and business-development insights
Manager, Gene Therapies (Gtx) Customer Operations & Patients Services
By Novartis At Montreal, Quebec, Canada
Effectively manages external vendors and ensures smooth delivery of services to healthcare teams and patients/caregiver(s)
Minimum of 3 years in customer support (service) or patient facing experience is preferred
High level of emotional intelligence to manage complex and difficult stakeholder situations
Problem solving and analytical skills with a new solutions mindset .
Supports assigned hospital accounts across the country with a smooth and seamless treatment journey from patient identification to infusion/surgery
Proactively work on customer satisfaction, and collect feedback, insights, and identify opportunities for improvement
Principal Operations Manager, Incident Management (Customer Identity)
By Okta At Canada
Training and Awareness: Develop and deliver training programs and awareness campaigns to educate employees on incident management processes, tools, and responsibilities.
Incident Management Expertise: In-depth knowledge of incident management principles, methodologies, and industry best practices
Project Management: Experience in managing incident management projects and initiatives, ensuring timely delivery and effective execution.
Incident Management Strategy: Improve upon and execute on a comprehensive incident management strategy aligned with business goals and industry best practices.
Process Improvement: Continuously assess and refine incident management processes, incorporating feedback and lessons learned to enhance efficiency, effectiveness, and stakeholder satisfaction.
Data Visualization Skills: Proven experience in developing and working Tableau driven dashboards and analytics.
Operations Manager – Warehouse And Customer Service
By Quantum Management Services Ltd. At Vaughan, Ontario, Canada
- Previous experience managing a team of order management/customer care, supply chain, logistics, and inventory management
- Effective time management skills to prioritize tasks and meet deadlines
- Evaluate stock levels and classifications to optimize inventory management
Warehouse Operations Manager – Join this rapidly growing distribution client in Vaughan!
- At least 5 years of experience in the Warehouse and Distribution sector
- Previous distribution start up experience highly desired
Project Manager, Customer Operations - Us-Based Applicants
By Toptal At Canada
Top Project Management Certification preferred including PMI, PMP, PRINCE2, CAPM, CSM, CPMP, CPM or other, or experience equivalent to a certification.
5+ years of project management and related operations experience.
Take on the management of additional projects including coordinating with leaders in the Customer, Talent Operations, and Product departments.
Deliver a status report and a current state analysis on projects under your management in an ongoing and agreed-upon cadence.
Assist the Senior Manager, Customer Operations in Quarterly planning and process change rollouts for Initiative Management.
Maintain our internal tracking system updated to align with Business Operations requirements.
Customer Operations Manager Jobs
By Hydro One At Timmins, Ontario, Canada
Conduct personal effectiveness reviews of subordinates managers/specialists to build relationships and trust, and to improve effectiveness.
Requires a knowledge of customer operations sufficient to lead a staff of mixed trades.
Requires a good knowledge of English to effectively communicate.
Requires extensive experience in customer service and distribution.
Requires experience in handling complaints and dealing with retail customers, mid-sized customers, generators, LDC’s Municipalities.
A period of over 10 years and up to and including 12 years is considered necessary to gain this experience.
Customer Operations Coordinator Jobs
By InfoSec Global At Canada
Impeccable time management and organizational skills.
Experience with project management processes, such as Scrum and Agile
Support project management tracking activities and task execution with ISG customers
College or University diploma or degree in Business, Finance, Economics, Marketing or a related discipline
Experience in a similar role at a high-growth company
Excellent verbal and written communication skills

Are you looking for an exciting opportunity to lead a team of customer operations professionals? We are looking for a Customer Operations Manager to join our team and help us provide exceptional customer service. You will be responsible for managing customer operations, developing customer service strategies, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a challenging and rewarding role, this could be the perfect job for you!

Overview:

A Customer Operations Manager is responsible for overseeing the day-to-day operations of customer service teams. They ensure that customer service teams are providing excellent customer service, resolving customer issues quickly and efficiently, and meeting customer service goals. They also manage customer service staff, develop customer service policies, and ensure customer service teams are following best practices.

Detailed Job Description:

The Customer Operations Manager is responsible for overseeing the day-to-day operations of customer service teams. They will ensure that customer service teams are providing excellent customer service, resolving customer issues quickly and efficiently, and meeting customer service goals. They will also manage customer service staff, develop customer service policies, and ensure customer service teams are following best practices. The Customer Operations Manager will also be responsible for monitoring customer service metrics, analyzing customer feedback, and identifying areas of improvement.

What is Customer Operations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of customer service best practices
• Ability to work independently and as part of a team
• Proficiency with customer service software and other related technologies

What is Customer Operations Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software and other related technologies

What is Customer Operations Manager Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and other related technologies
• Knowledge of customer service metrics and analytics
• Knowledge of customer service policies and procedures

What is Customer Operations Manager Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software and other related technologies
• Experience with customer service metrics and analytics

What is Customer Operations Manager Job Responsibilities?

• Manage customer service teams and ensure customer service goals are met
• Develop customer service policies and procedures
• Monitor customer service metrics and analyze customer feedback
• Identify areas of improvement and develop strategies to improve customer service
• Train and mentor customer service staff
• Ensure customer service teams are following best practices