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Customer Operations Manager Jobs in Manitoba

Customer Operations Manager Jobs
By Zoomo At Toronto, Ontario, Canada
5+ years of experience in retail/operations management
Own core KPIs for store financial performance, operational efficiency, and customer experience
Raise the global Zoomo standard for in-person customer experience
Global and country-specific benefits packages
Develop and empower a store team of Technicians and Rider Advisors, including through active feedback and coaching
Collaborate with regional strategy, marketing, and partnerships teams to grow Canada into a global leader for Zoomo.
Product Manager – Customer Operations
By Pinnacle At North York, Ontario, Canada
Proven experience in product management, preferably in the online sports betting or gaming industry.
Proven experience with CRM systems and player management tools, preferably with Salesforce ServiceCloud and Marketing Cloud
Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously.
5+ years' experience in operational roles directly related to Customer Management activities.
5+ years' experience in product management role
Excellent analytical skills with the ability to interpret data and performance metrics to drive insights and optimize performance.
Customer Operations Manager Jobs
By Hydro One At Timmins, Ontario, Canada
Conduct personal effectiveness reviews of subordinates managers/specialists to build relationships and trust, and to improve effectiveness.
Requires a knowledge of customer operations sufficient to lead a staff of mixed trades.
Requires a good knowledge of English to effectively communicate.
Requires extensive experience in customer service and distribution.
Requires experience in handling complaints and dealing with retail customers, mid-sized customers, generators, LDC’s Municipalities.
A period of over 10 years and up to and including 12 years is considered necessary to gain this experience.

Are you looking for an exciting opportunity to lead a team of customer operations professionals? We are looking for a Customer Operations Manager to join our team and help us provide exceptional customer service. You will be responsible for managing customer operations, developing customer service strategies, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a challenging and rewarding role, this could be the perfect job for you!

Overview:

A Customer Operations Manager is responsible for overseeing the day-to-day operations of customer service teams. They ensure that customer service teams are providing excellent customer service, resolving customer issues quickly and efficiently, and meeting customer service goals. They also manage customer service staff, develop customer service policies, and ensure customer service teams are following best practices.

Detailed Job Description:

The Customer Operations Manager is responsible for overseeing the day-to-day operations of customer service teams. They will ensure that customer service teams are providing excellent customer service, resolving customer issues quickly and efficiently, and meeting customer service goals. They will also manage customer service staff, develop customer service policies, and ensure customer service teams are following best practices. The Customer Operations Manager will also be responsible for monitoring customer service metrics, analyzing customer feedback, and identifying areas of improvement.

What is Customer Operations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of customer service best practices
• Ability to work independently and as part of a team
• Proficiency with customer service software and other related technologies

What is Customer Operations Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software and other related technologies

What is Customer Operations Manager Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and other related technologies
• Knowledge of customer service metrics and analytics
• Knowledge of customer service policies and procedures

What is Customer Operations Manager Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software and other related technologies
• Experience with customer service metrics and analytics

What is Customer Operations Manager Job Responsibilities?

• Manage customer service teams and ensure customer service goals are met
• Develop customer service policies and procedures
• Monitor customer service metrics and analyze customer feedback
• Identify areas of improvement and develop strategies to improve customer service
• Train and mentor customer service staff
• Ensure customer service teams are following best practices