Customer Journey Specialist Jobs in Ontario

5-7 years cross-functional experience in customer experience, technology, digital strategy, product management, and/or automotive sales, sales finance, connected car, or aftersales.

Strong relationship management and experience driving organizational/culture change across diverse stakeholders.

Support Customer Journey Management team on culture change with steadfast advocacy for customer-centricity & integrated journeys.

Manage and maintain Customer Journey budgets.

Experience interpreting customer data (qualitative and quantitative) to make decisions.

Ability to manage large scale projects with multiple stakeholders both internal and external. This will include working with Dealer Partners.

Agile or Change Management Certification.

Project Management certification or equivalent.

Experience of delivering remote and in-person learning solutions.

Bachelors - Human Resources Management

Onboarding experience and Pulse feedback/scores.

Relevant experience in HR, TA or L&D role, building and maintaining strong relationships across a wide variety of stakeholders.

5+ years of related journey mapping management experience with an omnichannel approach

Strong project management skills, ability to prioritize and identify urgent vs. important requests

Develop and implement customer journey management strategy that aligns with the Allstate Canada Groups goals and objectives

Customer Experience certification will be considered an advantage

Experience in Insurance/Finance Industry is a plus

Bachelor’s degree or equivalent experience