Customer Expérience Team Lead Jobs

Supportive management team and good work/life balance

Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.

Experience as a team leader or sales trainer

Strong selling and customer service skills

Act as a stylist to build a personalized wardrobe to the customer.

Monitor sales targets frequently and take the required actions to influence the store’s results.

Manage department coverage, schedules, overtime, timesheets, and personal expense reports.

Excellent skills for communicating and relating with both staff members and customers.

Supervisory experience is an asset.

Ensure team-oriented communication to solve issues and ensure the highest levels of customer satisfaction.

Lead and coordinate the day-to-day activities in the assigned area.

Schedule workflow and delegate tasks through the department so that client deadlines are met in a timely fashion.

Provide supervision and leadership to the team members of the department, in partnership with the manager

Two or more years of supervisory experience in a sales or service environment is preferred

Experience in a related field or outdoor lifestyle

Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution

Foster the growth and development of team members by training various standard operating procedures and processes

Managing any notable customer compliments or complaints that require action or acknowledgement at a management level

Troubleshooting queries from Customer Care team and support with calendar management.

Supporting the Regional Clinic Manager with training and onboarding of new customer care representatives.

Previous administrative or leadership experience with proficiency in the Microsoft Suite (French & English)

You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

This key role will report to their Regional Clinic Manager.

Monitor metrics, implement action plans and provide updates to management.

Minimum six (6) years’ progressive supervisory and law enforcement experience, with a focus on service excellence, safety and security in transit.

Must be able to obtain and maintain Special Constable Status, annual Use of Force Certifications and First Aid/CPR.

Drive monitor and implement action plans to achieve key performance indicators (KPIs) for safety and employee engagement.

Follows up on customer inquiries, complaints, commendations and/or suggestions.

Act as Incident Commander for critical incidents involving fatalities, service disruptions, security/terrorist threat incidents and large sporting event(s) when required.

Management experience leading a team of at least 5 customer experience representatives.

A go-getter with strong organizational, planning and time management skills

Manage the day-to-day operations of the Customer Experience Team

Travailler en étroite collaboration avec l'équipe de support CX et le co-manager

Supervise a team of Customer Experience Representatives (Levels 1-3)

Work closely with support team in CX and co-manager

People Management skills – experience in leading others through coaching and development

Experience working with Nielson data, POS data, Retail Link and an understanding of Category Management

Project Management Skills –Proven ability to manage multiple projects at a time while paying strict attention to detail

Minimum 5-6 years’ Account Manager experience in the Consumer Packaged Goods industry with 2 or more years of Walmart experience

Manage and monitor customer trade spend through continuous analysis & review of the business performance, to fully maximize effectiveness and efficiency

Lead, manage and develop direct reports through the CSD process

Strong communication and persuasion skills when dealing with teams and management

Experience using Salesforce or similar customer relationship management (CRM) system

Foster a positive team culture and lead team development where appropriate, including hiring, onboarding, career development, and performance management

Identify potential process improvements, create change management strategies to gain buy-in, and introduce playbooks to enable team success

A keen attention to detail, and highly organized when it comes to information management, planning, and time management

Collaborate with Territory Managers and cross-functional teams to ensure alignment on goals, strategies, and tactics to drive customer success

Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.). Experience with NetSuite and DocuSign would be an advantage.

Review and manage the approval of a high volume of customer contracts in SFDC triggering the automation of other accounting processes

Support the Customer Transactions Manager on the integration of acquired companies in SFDC

Strong communication skills, both verbal and written supporting global customers is preferred.

Strong work ethic and willingness to take ownership for wide-ranging responsibilities

Excellent interpersonal skills, flexibility to accommodate different situations and temperaments

5+ years previous experience working with SaaS technical support and management of a team.

Influences whole team by giving back knowledge through experience, training, feedback and mentorship.

This role will be approximately 40% tickets, 40% team management and 20% mentorship/training.

Manage Support Team daily; set goals, monitor performance, assign tasks, mentor team with support best practices.

Consistently demonstrate strong written and verbal communications, problem solving, and team building skills.

Manage problem tickets, Critical Service Alerts in the Partner Portal, release monitoring.

Experience in personnel management (Strong asset)

Manage a team of several employees

Support the Sales and Relationship Manager in the development of the annual budget and operating plan.

Implement and manage internal controls, policies, processes and procedures.

A base salary of up to 65k per year

An annual bonus program of 3.5k to 5k per year

Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.). Experience with NetSuite and DocuSign would be an advantage.

Review and manage the approval of a high volume of customer contracts in SFDC triggering the automation of other accounting processes

Support the Customer Transactions Manager on the integration of acquired companies in SFDC

Strong communication skills, both verbal and written supporting global customers is preferred.

Strong work ethic and willingness to take ownership for wide-ranging responsibilities

Excellent interpersonal skills, flexibility to accommodate different situations and temperaments

5+ years of experience in customer experience management, preferably in a manufacturing or industrial setting.

Experience managing a team, with a focus on coaching, mentoring, and performance management.

Proficiency in customer relationship management (CRM) software, survey tools, data analysis platforms, and other relevant tools.

Create and execute customer experience strategies aligned with IPEX's business objectives, focusing on key recommendation drivers and opportunities for improvement.

Design, implement, and analyze segment-specific Net Promoter Score (NPS) and customer experience surveys to measure satisfaction and identify areas for enhancement.

Drive continuous improvement of customer experience by regularly reviewing and optimizing customer touchpoints across all channels and implementing targeted initiatives.

Experience in management is considered an asset

Manage a team of four sales support specialists

Liaison with central IT Business Analysts and Developers to convert business requirements into technical systems requirements.

Finance or accounting related background is considered an asset

5+ years of professional work experience

Lean Six Sigma certification a definite advantage