Customer Analyst Jobs in Quebec

Marketing and/or brand management experience, including content management experience is a plus

Audit and resolve support tickets submitted by Travel Agents to identify any gaps in the process and/or agent knowledge and skill

Extensive customer service and/or sales experience

Training experience is a plus

This is a remote position based in Canada or the US.

Apply business process and policy into while auditing exchanges between Travel Agents and Clients

Create, maintain and continuously improve the customer-facing knowledge base of documentation including videos

Experience working with company administrators and end users by chat, email, phone and/or video in a B2B or B2C SaaS environment

Experience with support tools like Intercom

Experience with product and usage analytics like Google Analytics and Pendo

Experience configuring SSO and integrations with CRMs like Salesforce and collaboration tools like Slack

Experience working with 3rd party data providers

Basic knowledge of best practices in data management

Identify opportunities and participate in initiatives to continuously improve data ingestion tools, processes, results and customer experience

Develop and maintain high product knowledge and data literacy; provide subject matter support to internal stakeholders and customers

Engage business stakeholders to gather requirements

Influence prioritization of data requirements on product roadmap

Experience analyzing & managing large volumes of data

Basic knowledge of best practices in data management

Identify opportunities and participate in initiatives to continuously improve data ingestion tools, processes, results and customer experience

Develop and maintain high product knowledge and data literacy; provide subject matter support to internal stakeholders and customers

Engage business stakeholders to gather requirements

Influence prioritization of data requirements on product roadmap

Experience analyzing & managing large volumes of data