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Cloud Support Team Lead Jobs

Cloud Operations Team Lead - Hybrid Oakville/Waterloo
By Motion Recruitment At Toronto, Ontario, Canada

A high tech fleet tracking company in the Areospace division is looking to hire a Cloud Operations Team Lead onto their Infrastructure team who would oversee 10 engineers. The candidate for this role ...

Team Lead, Cloud Jobs
By MongoDB At Vancouver, British Columbia, Canada
Management skills, with hands-on experience running small to mid sized teams in a rapid-growth environment
Manage a fast growing team of engineers focused on troubleshooting production systems
Strong background in one or more of the following (ideally with some experience in the rest)
Networking knowledge, including firewalls and load balancers
Excellent communication skills, both written and verbal
Strong diagnostic/troubleshooting process, with significant experience troubleshooting end-to-end technical issues in production environments
Ingénieur Support Technique - Cloud/Technical Support Engineer - Cloud
By Ericsson At Montreal, Quebec, Canada
Initiate and lead Crisis Management process during network or country wide outages
Show leadership while driving technical and management bridge
Participate with different levels of Regional, Global Support management in post event analysis
Bachelor’s degree in Engineering or Computer Science or equivalent technical experience
Minimum of 2-4 years of engineering experience in Telecommunication Technologies such as Packet Core, Radio, Cloud, IMS, VoLTE, etc.
Background in Customer Support Services, associated tools and has a level of customer service skills necessary to handle diverse customer reactions
Player Support Team Lead – Meet Your Maker
By Behaviour Interactive At Montreal, Quebec, Canada
Management of internal team and external Support vendor(s) relationship; ensuring KPIs and quality standards are upheld, assessing volume and staffing needs
Keep the team updated about end-to-end processes, policies, procedures, emerging issues, trends, and industry regulations to offer the best player experience
Continually improving self knowledge of player support best practices, tools, and techniques and sharing those insights with the team
A minimum of 3 years of experience running Customer/Player Support operations
Experience working in the video game industry is a must; PC, Console, and Mobile experience preferred
Experience managing the relationship with Customer Support/Player Support vendors
Cloud Support Team Lead
By MongoDB At Vancouver, British Columbia, Canada
Management skills, with hands-on experience running small to mid sized teams in a rapid-growth environment
Manage a fast growing team of engineers focused on troubleshooting production systems
Strong background in one or more of the following (ideally with some experience in the rest)
Networking knowledge, including firewalls and load balancers
Excellent communication skills, both written and verbal
Strong diagnostic/troubleshooting process, with significant experience troubleshooting end-to-end technical issues in production environments