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Client Support Specialist Jobs in Alberta

Client Support Specialist Jobs
By Partek At Medicine Hat, Alberta, Canada
Ability to configure and support workstation configurations and desktop PCs in a Managed Services Environment.
Minimum three years’ experience in a Service Desk role, providing support in Microsoft environments (Windows, Active Directory, Microsoft 365 etc)
Bonus: Experience with AutoTask PSA
Manage and monitor a wide range of systems issues, collaborating with other members of the technical team as needed.
An open, flexible and welcoming workplace
Plenty of opportunities to grow and learn

Are you looking for an exciting and rewarding career in client support? We are looking for a Client Support Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing technical assistance. If you have excellent communication and problem-solving skills, we want to hear from you!

A Client Support Specialist is responsible for providing technical support to clients. They are responsible for troubleshooting and resolving technical issues, providing customer service, and maintaining client relationships.

What is Client Support Specialist Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

What is Client Support Specialist Job Qualifications?

• Bachelor’s degree in Computer Science or related field
• Previous experience in a customer service or technical support role
• Knowledge of customer service principles and practices
• Knowledge of network and system administration
• Knowledge of computer hardware and software

What is Client Support Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of network and system administration
• Knowledge of computer hardware and software
• Knowledge of customer service software, databases, and tools

What is Client Support Specialist Job Experience?

• Previous experience in a customer service or technical support role
• Experience troubleshooting and resolving technical issues
• Experience providing customer service

What is Client Support Specialist Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and resolve technical issues
• Provide customer service and maintain client relationships
• Monitor customer service software, databases, and tools
• Update customer information in the customer service database
• Document customer service activities and discussions