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Client Support Manager Jobs in Ontario

Client Support Coordinator Jobs
By Daily Bread Food Bank At Etobicoke, Ontario, Canada
 Strong crisis intervention and conflict management skills.
- Keep track of referral statistics and submit monthly reports to the Client Program Manager
- Organize workshops and training opportunities offered through partner agencies for Information and Referral volunteers.
 Customer service experience in a fast-paced environment.
 Experience researching, organizing, presenting and distributing information for different audiences.
 Experience verifying and making referrals and providing informal counselling support.

Are you a people person with a knack for problem-solving? We are looking for an experienced Client Support Manager to join our team and provide exceptional customer service to our clients. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have a passion for helping people and a drive to exceed expectations, this could be the perfect job for you!

Overview:

A Client Support Manager is responsible for providing technical support to clients and ensuring that customer service standards are met. They are also responsible for troubleshooting customer issues, providing solutions, and managing customer relationships.

How To Become an Client Support Manager:

To become a Client Support Manager, you will need to have a combination of technical and customer service skills. You should have a degree in computer science, information technology, or a related field. You should also have experience in customer service, problem-solving, and communication.

Client Support Manager Skills:

• Technical knowledge
• Customer service
• Problem-solving
• Communication
• Time management
• Interpersonal skills
• Analytical skills
• Organizational skills

What is Client Support Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Knowledge of customer relationship management (CRM)
• Knowledge of customer service policies and procedures

What is Client Support Manager Responsibilities?

• Respond to customer inquiries and complaints
• Troubleshoot customer issues
• Provide solutions to customer problems
• Manage customer relationships
• Monitor customer service standards
• Develop customer service policies and procedures
• Train customer service staff
• Maintain customer service records

What is Client Support Manager Experience?

• Previous experience in customer service
• Previous experience in technical support
• Previous experience in problem-solving
• Previous experience in customer relationship management

What is Client Support Manager Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in customer service

Client Support Manager Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in customer service

Tools to Help Client Support Manager Work Better:

• Customer service software
• Customer relationship management (CRM) software
• Help desk software
• Project management software
• Knowledge base software

Good Tips to Help Client Support Manager Do More Effectively:

• Listen to customer feedback and use it to improve customer service
• Stay up to date on customer service trends and best practices
• Develop customer service policies and procedures
• Train customer service staff on customer service policies and procedures
• Monitor customer service standards
• Use customer service software to track customer inquiries and complaints

Common Client Support Manager Interview Questions:

• What experience do you have in customer service?
• How do you handle customer complaints?
• What customer service software have you used?
• How do you stay up to date on customer service trends and best practices?
• What customer service policies and procedures have you developed?
• How do you ensure customer service standards are met?