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Client Support Manager Jobs in Manitoba

Client Support Analyst Jobs
By RBC Capital Markets At Toronto, Ontario, Canada
Proactive management and governance of our trading platforms to help ensure business objectives are met.
Provide effective incident, problem and release management and regular project updates to stakeholders.
Manage outages, proactive communication and problem management through to resolution. Tracking of Postmortems, bug fixes, enhancements etc.
Good organization skills, ability to effectively manage and thrive in a fast-paced environment.
Capital Market experience and In-depth knowledge of Canadian or US equity markets and order types.
Lead effective knowledge sharing, documentation, and cross training sessions.
Client Support Specialist Jobs
By Ticketmaster At Winnipeg, Manitoba, Canada
Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). 
Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience. 
Keep up-to-date working knowledge of Ticketmaster ONE web portal 
Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles 
Experience with the Ticketmaster system and/or various ticketing systems is a bonus! 
Box Office experience is considered an asset 

Are you a people person with a knack for problem-solving? We are looking for an experienced Client Support Manager to join our team and provide exceptional customer service to our clients. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have a passion for helping people and a drive to exceed expectations, this could be the perfect job for you!

Overview:

A Client Support Manager is responsible for providing technical support to clients and ensuring that customer service standards are met. They are also responsible for troubleshooting customer issues, providing solutions, and managing customer relationships.

How To Become an Client Support Manager:

To become a Client Support Manager, you will need to have a combination of technical and customer service skills. You should have a degree in computer science, information technology, or a related field. You should also have experience in customer service, problem-solving, and communication.

Client Support Manager Skills:

• Technical knowledge
• Customer service
• Problem-solving
• Communication
• Time management
• Interpersonal skills
• Analytical skills
• Organizational skills

What is Client Support Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Knowledge of customer relationship management (CRM)
• Knowledge of customer service policies and procedures

What is Client Support Manager Responsibilities?

• Respond to customer inquiries and complaints
• Troubleshoot customer issues
• Provide solutions to customer problems
• Manage customer relationships
• Monitor customer service standards
• Develop customer service policies and procedures
• Train customer service staff
• Maintain customer service records

What is Client Support Manager Experience?

• Previous experience in customer service
• Previous experience in technical support
• Previous experience in problem-solving
• Previous experience in customer relationship management

What is Client Support Manager Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in customer service

Client Support Manager Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in customer service

Tools to Help Client Support Manager Work Better:

• Customer service software
• Customer relationship management (CRM) software
• Help desk software
• Project management software
• Knowledge base software

Good Tips to Help Client Support Manager Do More Effectively:

• Listen to customer feedback and use it to improve customer service
• Stay up to date on customer service trends and best practices
• Develop customer service policies and procedures
• Train customer service staff on customer service policies and procedures
• Monitor customer service standards
• Use customer service software to track customer inquiries and complaints

Common Client Support Manager Interview Questions:

• What experience do you have in customer service?
• How do you handle customer complaints?
• What customer service software have you used?
• How do you stay up to date on customer service trends and best practices?
• What customer service policies and procedures have you developed?
• How do you ensure customer service standards are met?