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Client Resolution Specialist Jobs in Ontario

Resolution Specialist (5 Month Temporary Position)
By CARFAX At London, Ontario, Canada
3 – 5 years’ experience in a customer-facing, professional environment or some equivalent combination of experience and education, including military experience
Manage assigned cases through to resolution by providing comprehensive customer service and defusing potentially escalating situations
Research and analytic experience with an emphasis on organization and attention to detail
Experience working in a metrics-based role
Competitive compensation, benefits and generous time-off policies
Conduct internal and external research and analysis to ensure requested changes to the data can be supported and/or should be made
Client Project Specialist Jobs
By NRI Distribution At Brampton, Ontario, Canada
Project Management Certified (PMC) is an asset
Liaises with Transportation team to ensure client preferences established and set within NRI’s warehouse management system.
Excellent technical capabilities with proficiency to learn internal and external software systems
Excellent communication and interpersonal skills
Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
3+ years of client/customer services experience in a warehouse or logistics environment
Specialist, Credit Card Dispute Resolution
By BMO At Mississauga, Ontario, Canada
Completed high school education, or equivalent work experience Knowledge of all operational processes and policies
Knowledge of competitive market place and trends in product offerings
Some success working in a similar and/or related sales and service environment (Basic)Some understanding of Risk Management and Compliance (Basic)
Pro-actively promote Bank products/services. Maintain knowledge of all new/existing BMO & MCW processes
Knowledge of Credit Cards products and Services
Knowledge of the full credit card dispute resolution cycle

Are you looking for a job that will allow you to use your problem-solving skills to help people? We are looking for a Client Resolution Specialist to join our team and provide exceptional customer service to our clients. If you have a passion for helping people and a knack for finding solutions, this could be the perfect job for you!

Overview A Client Resolution Specialist is responsible for providing customer service and resolving customer inquiries and complaints. They are the primary point of contact for customers and must be able to handle customer inquiries and complaints in a professional and timely manner. They must be able to provide accurate information and solutions to customers in order to resolve their issues. Detailed Job Description A Client Resolution Specialist is responsible for providing customer service and resolving customer inquiries and complaints. They are the primary point of contact for customers and must be able to handle customer inquiries and complaints in a professional and timely manner. They must be able to provide accurate information and solutions to customers in order to resolve their issues. They must be able to communicate effectively with customers and other departments in order to ensure customer satisfaction. They must be able to maintain customer records and provide accurate reports to management. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to handle customer inquiries and complaints
• Ability to provide accurate information and solutions
• Ability to maintain customer records
• Ability to provide accurate reports to management
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Ability to type accurately and quickly
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service regulations and standards
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a customer resolution role
Job Responsibilities
• Provide customer service and resolve customer inquiries and complaints
• Handle customer inquiries and complaints in a professional and timely manner
• Provide accurate information and solutions to customers in order to resolve their issues
• Communicate effectively with customers and other departments in order to ensure customer satisfaction
• Maintain customer records and provide accurate reports to management
• Monitor customer service trends and provide feedback to management
• Follow customer service policies and procedures