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Client Resolution Specialist Jobs in Nova Scotia

Specialist, Client Management Jobs
By S&P Global At Ontario, Canada
Required to handle multitasking, issue resolution, escalation management, and have intermediate level knowledge around Microsoft Windows and Server.
Coordinate and interact with cloud engineers, DBAs, Technical Support, Client Management, Service Leads, and Senior Management.
3+ years client management with clear and professional communication.
3+ years exposure to relational database architecture, Microsoft SQL, and intermediate knowledge with writing SQL statements, and complex queries/joins.
Amazon Web Service exposure is desired and a baseline understanding of functionality and terminology is desired.
What’s in it for you:
Senior Resolution Specialist Jobs
By Genesys At Ontario, Canada
Management and facilitation of critical product issues
Relevant experience managing customer-facing technical teams in a fast-paced and dynamic environment; must be knowledgeable about technical support best practices
Strong customer and partner focus and credibility; ability to engage at senior management and C-level
Negotiation and conflict management: ability to build consensus, trust, and relationships with internal and external stakeholders
Monitor and manage communications (sometimes public, sensitive, and large scale) during incidents
Thinking beyond the boundaries of existing industry standard practices to devise process improvements and new ways to deliver better experiences

Are you looking for a job that will allow you to use your problem-solving skills to help people? We are looking for a Client Resolution Specialist to join our team and provide exceptional customer service to our clients. If you have a passion for helping people and a knack for finding solutions, this could be the perfect job for you!

Overview A Client Resolution Specialist is responsible for providing customer service and resolving customer inquiries and complaints. They are the primary point of contact for customers and must be able to handle customer inquiries and complaints in a professional and timely manner. They must be able to provide accurate information and solutions to customers in order to resolve their issues. Detailed Job Description A Client Resolution Specialist is responsible for providing customer service and resolving customer inquiries and complaints. They are the primary point of contact for customers and must be able to handle customer inquiries and complaints in a professional and timely manner. They must be able to provide accurate information and solutions to customers in order to resolve their issues. They must be able to communicate effectively with customers and other departments in order to ensure customer satisfaction. They must be able to maintain customer records and provide accurate reports to management. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to handle customer inquiries and complaints
• Ability to provide accurate information and solutions
• Ability to maintain customer records
• Ability to provide accurate reports to management
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Ability to type accurately and quickly
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service regulations and standards
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a customer resolution role
Job Responsibilities
• Provide customer service and resolve customer inquiries and complaints
• Handle customer inquiries and complaints in a professional and timely manner
• Provide accurate information and solutions to customers in order to resolve their issues
• Communicate effectively with customers and other departments in order to ensure customer satisfaction
• Maintain customer records and provide accurate reports to management
• Monitor customer service trends and provide feedback to management
• Follow customer service policies and procedures