Client Experience Concierge Jobs

What are the preferred qualifications for a Client Experience Specialist?

Ensures excellence in every interaction to provide a consistent experience for existing clients and prospects

Schedules and manages Advisor/Client Appointments and events, participating and documenting key information where required

Ad-hoc duties as required, and responsibilities may change from time to time

Awesome perks: benefits that fit your needs, pension, share purchase plan, corporate discount plans, social events, summer hours, and fun

What is the role of the Client Experience Specialist?

You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.

You have exceptional leadership and influential skills.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.

Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

You have proven ability to lead and build top performing teams.

2+ years of Account Management, Client Services or Digital Marketing Experience

Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor

Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming

Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)

Experience presenting and influencing client audiences

Act as the internal point of contact for updates on account health and escalating churn risks as needed

Collaborate with other teams such as Support, Portfolio Management, Operations, Sales and Compliance to ensure a seamless customer experience

2. 60 min “Meet the Hiring Manager” interview with our Client Experience Manager

3. 60 min “Meet the Team” interview with our Customer Success Manager and Senior Client Experience Specialist

Manage customer communications in terms of SLAs for both first response and resolution

Contribute to the development of our internal Customer Experiences tools, processes and policies as we grow

You have experience in a customer support/customer experience role

Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue

MS Office experience required; SAP knowledge preferred

Utilize Maison storytelling and heritage to enhance the client experience

Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples

Develop fundamental brand knowledge to convey Cartier heritage and values

Previous experience especially in luxury retail, service or hospitality industry is a plus

You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.

You have exceptional leadership and influential skills.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.

Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

You have proven ability to lead and build top performing teams.

You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.

You have exceptional leadership and influential skills.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.

Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

You have proven ability to lead and build top performing teams.

3-5 years in project management/sales administration.

What does Learn2 have to offer you?

Bonus points if you have experience with the following:

Assist Sales in managing communication with clients, including drafting and sending agreements, invoicing, scheduling meetings, and travel arrangements as necessary

Assist Sales in managing and organizing their client databases, tracking leads, and updating sales activities in the CRM system

Take charge of maintaining and updating our training calendars, ensuring timely delivery of services to our clients

You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.

You have exceptional leadership and influential skills.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.

Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

You have proven ability to lead and build top performing teams.

You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

We’d love to hear from you if…

While at Sephora, you’ll enjoy…

You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.

You have exceptional leadership and influential skills.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.

Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

You have proven ability to lead and build top performing teams.

You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.

You have exceptional leadership and influential skills.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.

Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

You have proven ability to lead and build top performing teams.

Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue

MS Office experience required; SAP knowledge preferred

Utilize Maison storytelling and heritage to enhance the client experience

Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples

Develop fundamental brand knowledge to convey Cartier heritage and values

Previous experience especially in luxury retail, service or hospitality industry is a plus

You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.

You have exceptional leadership and influential skills.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.

Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

You have proven ability to lead and build top performing teams.

Manage performance of team members

Learn new skills and have opportunities for advancement with amazing mentors.

Lead and develop a team of client service represetatives and supervisors

Ensure the standard operating procedures are upheld and coach staff to meet these standards

Provide coaching and supporting team members to document code reds to promote safety in the facility

Develop and maintain relationships with customers

Excellent communicator, excel proficiency, strong organizational and time management skills, stakeholder management

Client Outreach: Lead and manage client outreach initiatives relating to regulatory communications, KYC, desk/product-specific messages to RBC’s broad client population

Bachelor Degree in Business, Finance, or a relevant field of study

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

Collaborate with various internal teams on projects and ad-hoc requests.

Review and comply with Royal Bank of Canada policies applicable to your business activities.

Leverage exceptional product knowledge, brand understanding, selling points and featured seasonal services/products

Increase sales via cross-selling, up-selling, add-on sales and promotional offers

Minimum of 1-2 years of experience in a customer service position, including client service (phone or in-person) and/or client loyalty

Quote and discuss fees and payment policies, and address inquiries regarding invoices, payments, and collections

Undertake timely and organized client follow-ups via multiple client channels

Coordinate with other department staff to ensure exceptional delivery of service

Exceptional communication and interpersonal skills.

Experience within hospitality or luxury retail.

A great understanding of what an exceptional customer experience looks like.

Experience of working within a high performing team.

Ability to build rapport and long-lasting relationships with clients.

Draw on your social media skills to update the team’s communication channels, including websites, LinkedIn, Facebook, brochures, newsletters.

Exceptional written and verbal communication skills (a people person)

4 years or more of professional experience within investment industry

Meticulous attention to detail and strong problem solving and analytical skills

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Provide proactive client service with a problem-resolution focus and attention to details. Liaise with various departments for execution, where necessary.

Maintain expert knowledge of store and where product is located.

Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email.

Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience.

Maintain expert knowledge of "The Best" of local community and city.

Previous experience in customer service environment

Good working knowledge of computer software (Word, Excel, Outlook, etc.)