Centralized Manager Client Services Jobs in British Columbia

Assume on-call/management coverage responsibilities as assigned.

Time management skills and ability to prioritize with competing deadlines.

M.S.W. or Master’s Degree in a related field or equivalent combination of education and relevant experience;

Experience providing supervision or leadership within a team;

Experience with engagement, support and service provision to children, youth, and their families in racialized communities;

Knowledge of Youth Justice and Dual Diagnosis.

Proven time management and organizational skills

Track expenditures, in particular overtime & training, to ensure responsible resource management

Build and support a high-performance team through the effective leadership and management of people

Able to work cooperatively with clients, senior management, peers, co-workers and team members

Provide 24/7, on-call management and security coverage on a rotational basis, including days, evenings, nights, weekends and holidays

Regularly meet with client to discuss staffing requirements, identify client concerns and to facilitate proactive service delivery

2-4 years of hands-on management experience

Prior knowledge of and experience working in the legal and/or customer service industry is preferred

Manage the day-to-day tasks and workload for members of the Client Services team

Customer service oriented with strong interpersonal skills

Ability to manage internal and external issues with grace and solve problems creatively

Must possess excellent written and verbal communication skills