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Bilingual It Helpdesk Agent Jobs

Technicien Ti (Bilingual It Technician)
By Fuze HR Solutions At Granby, Quebec, Canada
Act as the primary contact for incident and request management
Experience/knowledge of Windows Server (2008/2012)
Experience/knowledge of Windows 7, XP, HyperV, Citrix and Office tools (MS Office, Outlook, VPN, Intranet, Internet, antivirus, virtual machine, etc.)
Manage incidents and requests, diagnose, prioritize and resolve issues
1 - 3 years of experience in user support
Knowledge of how a computer and telecommunications network works (Cisco infrastructure)
Bilingual It Helpdesk Manager
By Fuze HR Solutions At Saint-Eustache, Quebec, Canada
Minimum 5 years experience in technical support management or a similar role.
Strong leadership, coaching, and team management skills.
Ensure the technical support team has the necessary skills and knowledge.
The required qualifications for the Help Desk Manager are:
Manage a team of technical support professionals to provide great customer service and resolve technical issues quickly.
Improve technical support services and make sure customers have a great experience.
Bilingual It Helpdesk Agent
By Grafton Apparel Ltd. At Vaughan, Ontario, Canada
You have experience and education including…
What we can offer you:
•Comprehensive benefits package including dental, extended health care, life insurance and a health spending account
•A hybrid working arrangement – work from home and at our cool new office in Vaughan
•Documenting technical issues to build a knowledge base for future reference
Your mindset and skills include: