Register
Recruit Create CV

Associate Product Support Specialist Jobs in Ontario

Product Support Specialist - Automation
By Wajax At Mississauga, Ontario, Canada
Report & Update project meeting and status in salesforce and other channels, Present high-level updates to Management as and when required.
Attend meetings while on site to keep remote groups informed.
Record customer experiences, test results, status updates and share with team.
Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
Coordinate Wajax Automation projects and visits with customers and local resources.
Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.

Are you looking for a job that will allow you to use your technical skills and customer service experience to help customers? We are looking for an Associate Product Support Specialist to join our team! As an Associate Product Support Specialist, you will be responsible for providing technical support to customers, troubleshooting product issues, and assisting with product installation and maintenance. If you have a passion for technology and customer service, this is the perfect job for you!

An Associate Product Support Specialist is responsible for providing technical support to customers and helping them troubleshoot product issues. They must have a strong understanding of the product and be able to provide detailed instructions and advice to customers. They must also be able to identify and resolve customer issues quickly and efficiently. To become an Associate Product Support Specialist, you will need to have a strong technical background and experience in customer service. You should also have excellent communication and problem-solving skills. Additionally, you should have a good understanding of the product and be able to provide detailed instructions and advice to customers. Skills required for an Associate Product Support Specialist include strong customer service skills, excellent communication and problem-solving skills, and a good understanding of the product. Knowledge required for an Associate Product Support Specialist includes product knowledge, customer service principles, and troubleshooting techniques. Responsibilities of an Associate Product Support Specialist include providing technical support to customers, troubleshooting product issues, and providing detailed instructions and advice to customers. Experience required for an Associate Product Support Specialist includes customer service experience and technical experience. Qualifications required for an Associate Product Support Specialist include a degree in a related field, such as computer science or information technology. Education required for an Associate Product Support Specialist includes a degree in a related field, such as computer science or information technology. Tools that help an Associate Product Support Specialist work better include customer service software, knowledge management systems, and customer relationship management (CRM) software. Good tips to help an Associate Product Support Specialist do more effectively include staying organized, staying up to date on product changes, and staying in touch with customers.

Common Associate Product Support Specialist interview questions include:

• What experience do you have in customer service?
• What experience do you have in technical support?
• How do you handle difficult customer situations?
• What is your approach to troubleshooting product issues?
• What do you think makes a successful product support specialist?