Assistant Vice President Of Client Success Jobs

Review and improve all CS processes, including implementation, service, support, advocacy, upgrades, renewals, and churn management.

Leverage your account management expertise to drive both Net Revenue Retention and expansion revenue within your portfolio.

Manage cross-functional teams, make decisions on team structures, and oversee compensation and performance management.

7+ years of experience leading managers and multiple large teams.

Manage a portfolio of our most strategic customers, representing over 30% of the company's revenue.

8+ years of experience in SaaS Sales, Customer Success, Customer Experience, or similar roles.

14+ years of client service or account management experience in a digital marketing/technology agency or consultancy

Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships

Independently assess team make-up; identify gaps and optimizations necessary to deliver an optimal client experience

Experience with consumer brands preferred, specifically with Consumer Goods & Services, Travel & Hospitality or Retail

Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership

Experience managing other client service professionals

Analytical, detail-oriented with strong project management skills

Effective time management skills and ability to overcome obstacles to meet deadlines

Senior Leadership experience in post-sales relationship management

Partner with Service Delivery, Customer Support and Product Management to drive overall customer satisfaction

Ability to assist management in developing overall strategy and objectives and coordinating day to day operations

Bachelor’s degree in Business or a related discipline, or a combination of education and related experience.

Successfully manage the implementation of large initiatives for clients of varying sizes.

Minimum of 2 years’ experience in a Client Success / Client Onboarding role.

Exceptional written and verbal communication skills.

Experience in the construction and/or software industry is a plus.

Diverse team composition with a wide range of nationalities and work experience.

Opportunity to manage relationships with large General Contractor companies in the construction industry.