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Assistant Service Centre Manager Jobs in Saskatchewan

Assistant Manager - The Centre Mall
By Bootlegger At Saskatoon, Saskatchewan, Canada

ASSISTANT STORE MANAGER*Saskatoon, Saskatchewan – The Centre Mall – Ricki’s/BootleggerBootlegger and Ricki’s are seeking an experienced retail leader to join our team as an Assistant Store Manager. ...

Retail Assistant Manager-Cornwall Centre
By Bath & Body Works At Regina, Saskatchewan, Canada
Prior sales management experience preferred
Consistently lead the focus on delivering emotionally engaging customer experiences while implementing sales strategies
Prior experience in leading teams in a customer-based sales environment
Attract, hire, develop, inspire, and retain top talent
Teach, coach, and train to improve the success and selling potential of all associates
Effectively and fairly lead and drive high-performance of all associates

Are you looking for a challenging and rewarding role as an Assistant Service Centre Manager? We are looking for an experienced leader to join our team and help us provide exceptional customer service to our clients. You will be responsible for managing the day-to-day operations of the service centre, ensuring customer satisfaction, and developing strategies to increase efficiency and profitability. If you have the drive and ambition to succeed, this could be the perfect opportunity for you!

Overview:

An Assistant Service Centre Manager is responsible for providing support to the Service Centre Manager in the day-to-day operations of the service centre. They are responsible for ensuring that customer service is of the highest quality and that customer satisfaction is maintained. They also manage the staff, ensuring that they are properly trained and motivated to perform their duties.

How To Become an Assistant Service Centre Manager:

To become an Assistant Service Centre Manager, you will need to have a minimum of a bachelor’s degree in business or a related field. You will also need to have experience in customer service and management. Additionally, you should have excellent communication and organizational skills.

Assistant Service Centre Manager Skills:

• Excellent customer service skills
• Strong organizational and time management skills
• Ability to multitask and prioritize tasks
• Excellent communication skills
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of service centre operations
• Knowledge of industry regulations and standards

What is Assistant Service Centre Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of service centre operations and procedures
• Knowledge of industry regulations and standards
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service metrics and KPIs

What is Assistant Service Centre Manager Responsibilities?

• Manage the day-to-day operations of the service centre
• Ensure customer service is of the highest quality
• Ensure customer satisfaction is maintained
• Manage staff, ensuring they are properly trained and motivated
• Monitor customer service metrics and KPIs
• Develop and implement customer service policies and procedures
• Monitor customer service software and systems
• Respond to customer inquiries and complaints
• Monitor customer feedback and provide feedback to the Service Centre Manager

What is Assistant Service Centre Manager Experience?

• Previous experience in customer service
• Previous experience in a management role
• Previous experience in a service centre environment
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service metrics and KPIs

What is Assistant Service Centre Manager Qualifications?

• Bachelor’s degree in business or a related field
• Experience in customer service and management
• Excellent communication and organizational skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team

Assistant Service Centre Manager Education:

• Bachelor’s degree in business or a related field
• Courses in customer service, management, and operations
• Courses in customer service software and systems
• Courses in customer service best practices
• Courses in customer service metrics and KPIs

Tools to Help Assistant Service Centre Manager Work Better:

• Customer service software and systems
• Customer service metrics and KPIs
• Customer feedback systems
• Project management software
• Time management software
• Communication tools

Good Tips to Help Assistant Service Centre Manager Do More Effectively:

• Develop and implement customer service policies and procedures
• Monitor customer service metrics and KPIs
• Monitor customer feedback and provide feedback to the Service Centre Manager
• Ensure customer service is of the highest quality
• Ensure customer satisfaction is maintained
• Manage staff, ensuring they are properly trained and motivated

Common Assistant Service Centre Manager Interview Questions:

• What experience do you have in customer service and management?
• What customer service software and systems are you familiar with?
• How do you ensure customer service is of the highest quality?
• How do you ensure customer satisfaction is maintained?
• How do you manage staff, ensuring they are properly trained and motivated?
• What customer service metrics and KPIs do you monitor?