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Assistant Service Centre Manager Jobs in Ontario

Assistant Manager ( Rideau Centre)
By OAK + FORT At Ottawa, Ontario, Canada
Participate in execution of floor management
If selected, you’ll be invited to do an initial interview with store management or a member of our retail HR team
Meet minimum sales requirements based on store volume
Provide exceptional client experience by executing OAK+FORT Sales Culture
Be a brand ambassador by keeping up with new arrivals, product knowledge, and
Manage time and priorities effectively
Assistant Service Manager Jobs
By Guelph Toyota At Guelph, Ontario, Canada

Come join our Guelph Toyota team of professionals. Guelph Toyota is looking to hire a full-time Asst. Service Manager to join our team. This is a unique opportunity for the right individual. If you ...

Assistant Store Manager, Penningtons, Crossroads Centre
By Reitmans Canada Ltée/Ltd At London, Ontario, Canada
Help recruit, manage, develop and train top talent who are sales, customer, and fashion-focused
Maintain an effective and open line of communication with Store Manager and District Manager
You have at least 1 year of leadership and or supervisory experience in a customer experience based environment.
Able to multitask in a fast paced environment while also being committed to creating an amazing customer experience
A competitive benefits package (Full Time Employees Only)
Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement
Assistant Store Manager Bramalea City Centre
By Claire's At Brampton, Ontario, Canada
Minimum one year retail management experience
Team leadership: Assisting Store Manager in training and coaching the store team to enhance their skills and career development
Excellent verbal/written communication and organizational skills
Sound understanding of mathematics and strong reading comprehension skills
Sales and profit: Driving and achieving retail store targets
Customer service: delivering the finest level of customer service
Assistant Store Manager, Reitmans Bayshore Shopping Centre
By Reitmans Canada Ltée/Ltd At Ottawa, Ontario, Canada
Help recruit, manage, develop and train top talent who are sales, customer, and fashion-focused
Maintain an effective and open line of communication with Store Manager and District Manager
You have at least 1 to 2 years of leadership and or supervisory experience in a customer experience based environment.
Able to multitask in a fast paced environment while also being committed to creating an amazing customer experience
A competitive benefits package (Full Time Employees Only)
Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Are you looking for a challenging and rewarding role as an Assistant Service Centre Manager? We are looking for an experienced leader to join our team and help us provide exceptional customer service to our clients. You will be responsible for managing the day-to-day operations of the service centre, ensuring customer satisfaction, and developing strategies to increase efficiency and profitability. If you have the drive and ambition to succeed, this could be the perfect opportunity for you!

Overview:

An Assistant Service Centre Manager is responsible for providing support to the Service Centre Manager in the day-to-day operations of the service centre. They are responsible for ensuring that customer service is of the highest quality and that customer satisfaction is maintained. They also manage the staff, ensuring that they are properly trained and motivated to perform their duties.

How To Become an Assistant Service Centre Manager:

To become an Assistant Service Centre Manager, you will need to have a minimum of a bachelor’s degree in business or a related field. You will also need to have experience in customer service and management. Additionally, you should have excellent communication and organizational skills.

Assistant Service Centre Manager Skills:

• Excellent customer service skills
• Strong organizational and time management skills
• Ability to multitask and prioritize tasks
• Excellent communication skills
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of service centre operations
• Knowledge of industry regulations and standards

What is Assistant Service Centre Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of service centre operations and procedures
• Knowledge of industry regulations and standards
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service metrics and KPIs

What is Assistant Service Centre Manager Responsibilities?

• Manage the day-to-day operations of the service centre
• Ensure customer service is of the highest quality
• Ensure customer satisfaction is maintained
• Manage staff, ensuring they are properly trained and motivated
• Monitor customer service metrics and KPIs
• Develop and implement customer service policies and procedures
• Monitor customer service software and systems
• Respond to customer inquiries and complaints
• Monitor customer feedback and provide feedback to the Service Centre Manager

What is Assistant Service Centre Manager Experience?

• Previous experience in customer service
• Previous experience in a management role
• Previous experience in a service centre environment
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service metrics and KPIs

What is Assistant Service Centre Manager Qualifications?

• Bachelor’s degree in business or a related field
• Experience in customer service and management
• Excellent communication and organizational skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team

Assistant Service Centre Manager Education:

• Bachelor’s degree in business or a related field
• Courses in customer service, management, and operations
• Courses in customer service software and systems
• Courses in customer service best practices
• Courses in customer service metrics and KPIs

Tools to Help Assistant Service Centre Manager Work Better:

• Customer service software and systems
• Customer service metrics and KPIs
• Customer feedback systems
• Project management software
• Time management software
• Communication tools

Good Tips to Help Assistant Service Centre Manager Do More Effectively:

• Develop and implement customer service policies and procedures
• Monitor customer service metrics and KPIs
• Monitor customer feedback and provide feedback to the Service Centre Manager
• Ensure customer service is of the highest quality
• Ensure customer satisfaction is maintained
• Manage staff, ensuring they are properly trained and motivated

Common Assistant Service Centre Manager Interview Questions:

• What experience do you have in customer service and management?
• What customer service software and systems are you familiar with?
• How do you ensure customer service is of the highest quality?
• How do you ensure customer satisfaction is maintained?
• How do you manage staff, ensuring they are properly trained and motivated?
• What customer service metrics and KPIs do you monitor?