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Assistant Manager Customer Experience Jobs in Victoria, British Columbia

Customer Experience Manager Jobs
By Quester Tangent At Victoria, British Columbia, Canada
Evaluating and promoting effective processes for Project Management, from initial contract award to project conclusion, including interaction between various corporate departments
Reporting on, and management of Key Performance Indicators related to project execution and client satisfaction
Chairing Monthly Management meetings, and Quarterly Development Reviews
Participating with senior management including Weekly Standup, Monthly Onsite, Quarterly Offsite and Annual Business Planning
Arbitrate and negotiate at the appropriate level (with customers, suppliers and internal functional management) without unduly requiring higher-level intervention
Hiring, mentoring and managing the performance of Project Managers, Project Coordinators and technical resources
Customer Assistant Jobs
By Morrisons At Kitchener, Ontario, Canada

About The Role Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. It’s why our customers keep coming back for more. ...

Customer Experience Product Manager
By Kelly Services (Canada), Ltd. At Vancouver, British Columbia, Canada
• 5 years experience in Product Management or similar roles
• Work collaboratively with the cross functional teams to create a unified Digital Experience
• Work closely with Support, Sales Operations, Marketing, Finance to gather customer feedback and introduce product updates.
• Problem Solving skills and ability to think outside the box
• Experience with CRM or Salesforce and/or Tableau is preferred
• Interview internal and external stakeholders to map the Product Lifecycle from inception to end of life.
Manager, Customer Experience [Td Bank]
By CareerBeacon At Terrace, British Columbia, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Customer Assistant Jobs
By Morrisons At Scarborough Station, Ontario, Canada

About The Role Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. It’s why our customers keep coming back for ...

Customer Experience Manager Pt
By Michaels Stores At Nanaimo, British Columbia, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Manager - North Island Nissan
By Steve Marshall Group At Campbell River, British Columbia, Canada
Reviewing CSI and creating reports for Managers
Follow up with sales and service customers
Engaging with customers while they are on site (providing drinks and snacks, etc)
Social media (creating and posting) and managing giveaways/prizes
Can work independently and as part of a team
Customer Service: 2 years (preferred)
Customer Experience - Order Manager
By JD Sports Canada At Vancouver, British Columbia, Canada
Perform other duties and responsibilities as required or requested by management.
Experience working in E-Commerce, Customer Service or Digital Sales.
High attention to detail and exceptional organizational skills.
Excellent communication skills, both written and verbal.
Knowledge of ERP systems and third-party logistics (3PL) processes is advantageous.
Strong problem-solving abilities and a proactive approach to addressing challenges.
Assistant Manager - Experience Needed
By Moxies At Kelowna, British Columbia, Canada
Gain valuable leadership skills and experience
Leadership experience in a full-service restaurant or bar
Proven leadership skills: desire to develop and motivate the people around you to always be their best
Strong patience and communication skills
Experience in leadership development an asset
Role modelling hospitality to our guests and team members
Customer Experience Assistant / Full Time (Remote)
By Tech Foorti At Kitchener, Ontario, Canada
Participating in ongoing training and development programs to enhance customer service skills
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Detail-oriented with excellent organizational skills
High school diploma or equivalent; some college education preferred
Prior experience in customer service or related field preferred, but not required
Customer Experience/ Team Manager
By Little Dribblers At Greater Toronto Area, Canada
Do you have a Bachelor's Degree in Education, Sports Management, Human Resources or equivalent? (OCTs preferred)
Do you have a minimum of 2 years experience in facility/store management?
Do you have out of this world customer service, team management and sales skills?
Do you possess exceptional time-management, delegation and prioritization skills?
Do you have a knack for creative marketing and social media management?
The Little Dribblers program fuses early childhood education with basketball skills
Full-Time / Customer Experience Assistant (Remote)
By Compass Search Group LLC At Kitchener, Ontario, Canada
Identify opportunities to improve the customer experience and provide feedback to the team.
Excellent communication skills (both written and verbal).
Ability to multitask and manage time effectively.
Competitive salary and benefits package.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs to provide accurate and effective solutions.
Manager, Customer Experience [Td Bank]
By CareerBeacon At Seaforth, Ontario, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Manager, Customer Experience [Td Bank]
By CareerBeacon At Bracebridge, Ontario, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Customer Experience Manager Jobs
By Michaels Stores At Saint John, New Brunswick, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Lead- Assistant Manager
By Laura Canada At Markham, Ontario, Canada
Supportive management team and good work/life balance
Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Experience as a team leader or sales trainer
Strong selling and customer service skills
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence the store’s results.
Customer Experience Manager - Victoria's Secret - Lime Ridge - Hamilton, On
By Victoria’s Secret & Co. At Hamilton, Ontario, Canada
Victoria’s Secret & Co Customer Experience Manager
Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
Experience with influencing cross-functional partners in informal and formal settings to get things done.
3+ years of retail leadership experience preferred
Assistant Manager - Customer Experience Manager
By Laura Canada At Mississauga, Ontario, Canada
A minimum of 3 years of experience in a store management, sales and customer service position
Support the Store Manager in team management and merchandising to achieve sales goals.
Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence results.
Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.
Customer Assistant Jobs
By Morrisons At Halifax, Nova Scotia, Canada

About The Role Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. It’s why our customers keep coming back for ...

Customer Assistant Jobs
By Morrisons At Shefford, Quebec, Canada

About The Role Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. It’s why our customers keep coming back for ...

Customer Experience Manager Jobs
By Michaels Stores At Kingston, Ontario, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Manager Jobs
By Alumni Educational Solutions At Waterloo, Ontario, Canada
Excellent computer skills – Excel, Word, PowerPoint as well as experience with a CRM system
The following Team will report directly to the Manager of Customer Experience:
Creates action plans for areas to improve the customer experience; providing regular feedback to department heads
Implements metrics and measurements of customer experience; systematically gathers data and feedback on service failures to recover and rebuild customer loyalty
Reports on areas of opportunity to improve our overall customer experience
Excellent organizational skills to effectively plan, execute and direct resources
Customer Assistant Jobs
By Morrisons At Miramichi, New Brunswick, Canada

About The Role Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. It’s why our customers keep coming back for ...

Assistant Manager - Customer Experience Manager
By Laura Canada At Ottawa, Ontario, Canada
A minimum of 3 years of experience in a store management, sales and customer service position
Support the Store Manager in team management and merchandising to achieve sales goals.
Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence results.
Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.
Customer Assistant Jobs
By Morrisons At Brampton, Ontario, Canada

About The Role Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. It’s why our customers keep coming back for ...

Customer Assistant Jobs
By Morrisons At Markham, Ontario, Canada

About The Role Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. It’s why our customers keep coming back for ...

Customer Assistant Jobs
By Morrisons At Southgate, Ontario, Canada

About The Role Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. It’s why our customers keep coming back for ...

Customer Experience Manager - Oakville
By Tesla At Oakville, Ontario, Canada
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Responsible for ensuring all employees provide best in class customer experience for every customer
Manage customer escalations quickly and effectively
Customer Experience Manager Jobs
By NewRich Network At Toronto, Ontario, Canada
A plus - experience with support, inventory management, small businesses, and working remotely.
Design and improve systems and processes to improve customer experience and team efficiency (we mostly use Zendesk)
Create and manage the team’s schedule against support hours of operation
Manage operations of the team, including scheduling, meetings, 1:1s, performance reviews, etc.
Self-starter: You are naturally self-motivated and can manage your own time well.
Technical: You have strong problem-solving skills and are not afraid to tackle tough technical computer issues.
Customer Experience Manager Jobs
By Michaels Stores At Calgary, Alberta, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Ft Customer Experience Manager
By Michaels Stores At Winnipeg, Manitoba, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit