Account Associate Tier 2 Jobs in British Columbia

Support the Learning Management System Administrator as needed

5 years of customer service experience

2 years of Tier 2 experience

Develop and update SOPs and processes

Train Service Desk Personnel as needed

Be able to obtain a Public Trust and Census Clearance

A doctoral degree focused on Indigenous Language Revitalization, Indigenous Studies, Education, Applied Linguistics, or a related field

Applied knowledge of Indigenous language pedagogies and research methodologies

Knowledge of or ability to contribute to the emerging practice of language planning

Indigenous ancestry with lived experience in Indigenous communities, cultures and traditions

Experiential knowledge of and appreciation for land-based practices

Be an emerging world-class researchers who have demonstrated particular research creativity;

Collaborates with the Guest Support management team to create long-term strategies, annual operating plans, and financial cases.

Provides consistent leadership coaching and feedback to their direct reports, developing their skills to achieve strong business results.

Research, study and analyse operational and performance data to identify trends and opportunities for improvement to positively impact the guest experience

Under the direction of your manager, perform/complete other additional projects, duties, and assignment as required and/or by request.

5-8 years of progressive leadership experience working in an operations-based environment

Relevant ecommerce and retail experience required, contact centre leadership experience a plus