Transport Pod Supervisor Jobs

We are hiring for a company in the transportation industry with an immediate opening for a Transport POD Supervisor in Mississauga, ON
Start Date: Immediately
Shift: 7:30 am - 4:30 pm (Monday-Friday)
Location: Bramalea Rd & Derry Rd
Rate: $45,000 to $55,000 / Annually (depending on experience)
Responsibilities

• Lead and manage a team of customer service representatives, ensuring they are meeting and exceeding performance goals and providing excellent customer service
• Monitor and analyze customer service metrics to identify areas for improvement and implement strategies to enhance customer satisfaction
• Ensure that all customer service representatives are properly trained and have access to the tools and resources needed to provide exceptional service
• Collaborate with other departments to ensure that customer needs are met and any issues are resolved quickly and efficiently
• Develop and maintain positive relationships with customers, drivers, and other team members
• Resolve complex customer issues, complaints, and inquiries in a timely and professional manner

Requirements:

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Excellent communication and interpersonal skills, with the ability to build relationships and work collaboratively with others
• 3+ years of experience in customer service, preferably in a transportation or logistics company
• Proven leadership and management skills, with the ability to motivate and develop a team
• Strong problem-solving and decision-making skills
• Proficiency in Microsoft Office and AS400

At Aztrix we are, your Job Agents; not just another agency. Celebrating 15 years in the industry, we continue to help businesses thrive by finding them good people, because good people rely on us to connect them to good companies.
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