Training And Testing Coordinator Ontario Child Care Management System

POSITION PURPOSE
Reporting to the Program Manager, Child Care Initiatives and under the guidance and direction of the Team Lead, is responsible for providing web-based and in-person training to the Department, Consolidated Municipal Services  Managers (CMSM) across Ontario and provincial government staff on the Ontario Child Care Management System (OCCMS) co-ordinating system enhancements through the on-going testing of new OCCMS versions and identifying and reporting potential system problems; developing training manuals and evaluating training programs; identifying inconsistencies in system operations; developing testing strategies and identifying issues on system functionalities; preparing reports, responding to queries, compiling statistics, conducting research and chairing working groups and committees, as requested.

MAJOR RESPONSIBILITIES

•    Orients, trains, tests and updates the Department, CMSM staff across Ontario and provincial government staff on the OCCMS and related legislation, regulations, policies and practices as they relate to OCCMS.
•    Provides training and presentations to external agencies, groups and individuals, as directed.
•    Plans, designs and organizes training materials, evaluations and tests for Department, CMSM staff across Ontario and provincial government staff or provides Supervisors with the material to use with their staff; creates training schedules and books rooms and equipment, as required.
•    Identifies inconsistencies in system operations, policies and practices through testing and recommends actions to remedy; investigates issues reported by users.
•    Identifies technological support needs of the CMSM and forwards issues as appropriate to the System Developer.
•    Develops a comprehensive testing workplan to provide accurate feedback to the system developer on the reliability and accuracy of new versions prior to release.
•    Develops, monitors and maintains a comprehensive communication strategy with the system developer to document user issues, testing issues and their resolution.
•    Tracks the implementation of all user requests and system enhancements; prepares related reports, as required.
•    Participates in meetings, committees and task forces, as assigned.
•    Ensures that services provided meet Regional customer service standards.
•    Maintains expertise in technical skills and program knowledge, by reviewing technical literature, participating in regular field practice and attending training, seminars and conferences, as required.
•    Performs other duties as assigned, in accordance with Branch and Department objectives.

QUALIFICATIONS

•    Successful completion of a Community College Diploma in Social Science, Adult Education, Childhood Education, Business Administration or a related discipline or approved equivalent combination of education and experience.
•    Minimum three (3) years experience designing and delivering adult training/education in a social services environment and/or demonstrated experience supporting a technical application, testing databases and identifying inconsistencies in system operations, with exposure in both areas.  
•    Demonstrated experience in computer systems development process.
•    Demonstrated proficiency in utilizing OCCMS or similar applications.
•    Valid Ontario Class “G” driver’s license and a reliable vehicle to use on corporate business.
•    Working knowledge of relevant Regulations, Acts, By-Laws, Standards, guidelines and procedures as they relate to child care.
•    Ability to interpret a variety of legislation and explain complex issues and terminology.
•    Ability to work outside regular business hours as required.