Team Leader (Back Of House) - Adidas Retail Store, Ottawa Outlet Store (2016)

Purpose
Act in a leadership capacity to support the Stockroom Operations, health and safety, and operational goals for the store by guiding the hourly employees in the day-to-day procedures to best drive the store objectives and profits.
Key Responsibilities
In conjunction with, or in the absence of management staff, lead the stockroom operations of the store and activities of hourly employees to accomplish excellent processing and stock efficiency to support in maximizing overall store sales.

• Responsible for the opening and closing of the business, cash handling etc.
• Lead in the processes of shipping and receiving of product
• Assist management/Team with preparation of hanging and tagging of product to be prepped for display on sales floor.
• Provide positive reinforcement to hourly associates to promote a high level of momentum and to achieve the optimal results
• Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to division goals.
• Assist with staffing and labor cost control standards and effectively maintain same.
• Ensures the highest level of adidas service is given to each customer.
• Responsible for monthly inner store transfers that are provided from the Allocation Department
• Processing Damages and Mis mates
• Responsible for assisting with the preparation of annual inventory counts
• Responsible for Daily cash audits and return reports submitted from Loss Prevention
• Other duties as assigned by the Store Manager
• Assists in product flow from stockroom to sales floor on a fill in basis.
• Communicates the product levels and assortments with management.
• Responsible for overseeing BOH cleanliness and organization i.e., throwing away of garbage, maintaining organization of supplies etc.
• The ability to support Front of house sales in completing any regular sales transactions involving cash, credit, checks, etc.
• Perform or assist in the completion of all documentation associated with applicants and new hires.
• Assisting with the monitoring of needed supplies for SFS and overall needs of the operating business
• Communicates progress on assigned projects such as floor change outs, processing shipments
• Leading in the SFS (Ship from Store) ensuring that we are meeting processing expectations as instructed from DSS.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. Uses these techniques to train other employees.
• Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Conducts one–on–one and/or small group training for BOH (Back of House) Associates on operational functions, processes and procedures, job duties, and established policies and procedures.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• The ability to direct the performance of store up keeping duties.