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Store Manager Jobs
Company | Mark's |
Address | St Constant, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-30 |
Posted at | 10 months ago |
What You’ll Do
- Enforces delivery of our operating model customer service standards.
- Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs
- Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
- Meets established service levels agreements for in-store services and order fulfillment
- Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
- Leads the execution of seasonal changeover as per seasonal merchandising plan
- Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
- Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.
- Leads the implementation and execution of standard operating procedures (SOPs)
- Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
- Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
- Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
- Oversees preparation for annual inventories.
- Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
- Completes and holds team accountable to complete required Triangle Learning Academy within timeframes.
- Create succession plans through continuous training and development
- Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
- Develops and leads recruiting and hiring strategy for store, maintains a complete team
- Facilitate and lead team meetings.
- Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
- Ensure execution of the Customer Experience and provides resolution for all customer concerns.
- Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
- Acts a brand ambassador, promoting our stores, brands, and people internally and externally
- Follows the disciplinary process consistently and impartially.
- Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
- Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)
- Proven ability to build and manage a daily, weekly plan for the department and store
- High energy, enthusiasm and a drive to succeed
- Exceptional communication skills
- 3-5 years retail experience required
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
- Superior training and mentoring skills
- Excellent organizational skills
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