Store Manager Jobs

Company Description
Momentum Financial Services Group, formerly Money Mart Financial Services is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 450 locations and robust digital and mobile platforms, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart® brand and in Quebec as Insta Cheques® and in United States as Money Mart® and The Check Cashing Store®.
Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.
We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.

What do you do?
The Store Manager is responsible for overseeing store operations. This includes but is not limited to recruitment, talent management, coaching, training, & compliance. Store Managers are ultimately accountable for their store financial performance, customer satisfaction and product quality.
Duties/Responsibilities
Purpose: Overall management of a Financial Services store location.
Customer Satisfaction

• Respond to customer complaints and ensure resolution.
• Cross-selling additional products to all customers
• Provide and ensure quality Customer Service is consistently delivered to handle and resolve all customer issues at store level and if necessary get DM involved

Store Operations

• Coordinate and carry out chargeback/collection activity and complete all collection related tasks assigned by the Collections and/or Store Liasion
• Ensure store appearance is maintained in adherence to company standards
• Achieve continuous, measurable improvement of audit results throughout the fiscal year
• Adhere to and ensure proper operational policy/procedures are followed.
• Maintain, and reinforce all audit/compliance policy/procedure regarding cash handling, inventory (negotiables), security and service standards
• Adhere to and ensure proper Security and Loss Prevention policy/procedures are followed
• Ensure proper transaction procedures are being followed
• Protect and manage company assets including the safety of employees.

Human Resources Management

• Communicate company expectations to store personnel by word and action
• Provide timely and accurate performance appraisals to staff and ensure succession plans are in place
• Ensure staff is trained and developed in adherence to company standards.
• Promote a team atmosphere by training, coaching and motivating staff
• Recruit, train and develop sufficient staff to meet operating objectives and schedule staff meet operational objectives
• Provide continual supervision, employee feedback, progressive discipline to staff. Documents performance through the active use of the Managers Notebook as well timely and accurate talent management reviews
• Manage performance by providing ongoing feedback and discipline to staff when needed.
• Holds regular staff meetings and posts meeting minutes as per region requirements.

Financial Management

• Effectively manage the collections process, including research, follow-up, documentation, and adherence to collection laws. (If applicable)
• Maintain proper accounting procedures and ensure all reporting is completed in a timely fashion
• Maintain proper accounting procedures and ensure all reporting is completed in a timely fashion
• Meet or exceed quarterly revenue and EBITDA targets through the fiscal year and to review quarterly earning statements to ensure corrective action is taken when operating targets are not being met
• Maximize productivity and sales through marketing, customer service, payroll management, and daily operational cost control
• Ensure financial goals/targets are met for the store
• Maintain cash and inventory accuracy/controls and effectively control cash variances
• Review monthly earnings statements to ensure corrective action is taken when operating targets are not met
• Ensure costs are minimized and profits are maximized
• Maximize productivity and sales through marketing, customer service, payroll management, and daily operational cost control
• Prepare, submit, and recommend annual operating plans for the store.
• Effectively manage the performance of all staff through the active use of audit and financial reports

Marketing

• Monitor marketing trends and report findings to the Area Manager/District Manager
• Drive revenue through the implementation of company-wide marketing plans and execution of national promotions as well as through Accounts and/ or Tax Partnerships and other local area marketing efforts
• Identify and evaluate local competitors and report findings to the Area Manager/District Manager and develop and implement tactics to compete successfully against them.

Community Relations

• Develop a network of contacts within your local community
• Effectively participate in national or locally sponsored community events as directed.

Complete all tasks as directed by the Area/District Manager
Qualifications
Education

• High School Diploma or a mixture of education and experience

Experience

• 1-2 years previous management experience, successful completion of the company’s Management Development Course and CSR Coach Workshop

Skills

• Ability to read/interpret financial and metric reports
• Self-starter
• Solid interview & development skills with a strong sales and customer service focus
• Ability to train, motivate and lead
• Excellent interpersonal and communication skills
• Basic meeting facilitation and group presentation skills
• Organized, flexible, analytical and creative, ability to multitask

Additional Information
We invest in our employees, and offer extensive training, and development programs to set you up for future success. If we sound like a fit and you’re ready to start an exciting career with an organization that encourages employee growth, apply today! We look for bright, energetic, motivated individuals who are interested in learning and developing their career.

• Notice to Ontario Applicants - National Money Mart is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview please notify National Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation National Money Mart will work with you to determine how to meet your needs.