Staff Developer - Artificial Intelligence

The JaneX team is excited to be building Jane’s first-ever AI-focused team to make Jane smarter, improving our Clinical Charting, Billing, and/or other key parts of Jane to help Practitioners and Clinic owners do their jobs faster and more effectively. The members of this team are entrepreneurs who love to invent and forge new paths. We’ll be breaking new ground, using new technologies, and unlocking new capabilities that will give Jane a competitive edge. We need this team to operate like a startup, driving towards an ambitious goal of getting to general availability (GA) within a year.

Due to the nature of this team, you will have very few big Dev Org constraints on how you work, but you will have the challenges of delivering at a seed round startup pace. It’s going to be incredibly fun, with lots of learning, and a bit of a sink-or-swim feeling. You’ll get to leverage new technologies and innovations to deliver value in a new way at a fast pace. If you’re in a stage of life where you’re overtime is not realistic for you, you may not find this team the right fit. If you’re eager to push yourself and try and achieve something truly incredible in a year, this may be the one for you.

As a member of this team, you will drive innovative solutions from zero code to production. You would be delivering this brand new functionality, leveraging technologies like OpenAI to solve new business problems and give Jane a competitive edge to Help More Helpers.

Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Jane’s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Jane’s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. We’d never claim to be perfect, but we’re working hard to listen to our people and improve each day.

We really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values (https://jane.app/about) also provide some insights into Jane and hopefully, you’ll have a better idea if this might be the kind of company you want to be part of.

Before we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features (https://jane.app/features) such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although we’ve grown, still to this day, we’re rooted in solving clinics’ problems and making sure we don’t lose sight of Jane’s vision.

We have remained profitable for the past seven years, we’re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support.

We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack. We’re not a clock-in clock-out system-type environment. With that being said, we’re not going to paint the picture of a perfect environment either. We’re a company that’s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we don’t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.

With all that to say, if you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.

What you'll be doing:

• Applying your expertise as a 0 to 1 specialist, embodying an entrepreneurial spirit that thrives on building products from scratch. You bring a wealth of experience and can share valuable insights on the lessons and challenges encountered throughout your career. You excel in challenging situations and find motivation in overcoming them.
• Exercising a strong sense of ownership, continuously striving for improvement in terms of quality and productivity across deliverables, code reviews, performance, and security.
• Acting as a strong advocate for our customers' needs, ensuring that your team tackles real-world problems with a focus on prioritizing safety and security during implementation.
• Thriving in the face of uncertainty, you are motivated to roll up your sleeves and figure out solutions. Instead of waiting on other experts, you take the initiative by learning through reading books, taking online courses, and conducting experiments until the task is completed.
• Ensuring the team is fully informed about their commitments through an agile and iterative approach. You foster a transparent environment where goals are well-defined and understood by all team members.
• Exhibiting a deep understanding of Large Language models, the use of AI, and leveraging cloud tools like OpenAI to enhance the intelligence of our product.
• Leveraging your extensive experiences to make critical technical decisions for the team, while also fostering the growth and expertise of both your team and the broader Jane organization.
• Demonstrating a strong track record of successfully shipping features, embracing experimentation, learning from failures, and iterating relentlessly. Your unwavering determination fuels the drive for continuous improvement.
• Displaying confidence in mentoring other developers and providing guidance on best practices and design principles as needed.
• Demonstrating comprehensive knowledge and a mindset geared towards effective operations. You empower the team to monitor and maintain their infrastructure in production, prioritizing observability, traceability, and reliability at the service layer.
• Possessing a deep understanding of tooling and best practices related to code testability and maintainability. You utilize this knowledge to deliver production solutions that meet high-quality standards.

What we’re looking for from you:

• Proven track record of using OpenAI, ML, or a similar language-based technology to identify key trends or signals from large amounts of data. You’ve delivered at least one or more projects in this space to production.
• Strong knowledge and experience with event- or message-driven architecture (e.g. Kafka)
• Demonstrated ability to share technical details clearly, both in spoken and written form.
• Proven track record of writing greenfield code with new technologies and getting it across the line to general release and adoption.
• Proven track record in creating and maintaining highly performant services, through performance profiling and tuning, in any of the following languages: Java (Scala, Kotlin), Python, Go, Rust
• Experience scaling systems both vertically and horizontally using a metrics-based approach to decision-making
• Experience applying architectural patterns and design patterns in and across services, with an eye towards clean architecture and clean coding practices
• Cloud architecture (e.g. AWS, GCP, Azure), containerization (e.g. Docker, Kubernetes) and some Infrastructure as code (e.g. Terraform or Helm) experience

As well as a great team, you'll have…

• Parental top-up that allows Janers to plan for the future.
• A flexible time off package that includes your vacation time, holiday gifted time off for everyone at Jane, and your birthday off (because who wants to work on their birthday?)
• A $500 wellness spending account to use towards maintaining your health and wellness in whatever way works best for you.
• Access to eCounselling, primary care, legal and financial counselling, and career coaching.
• Jane’s Employee Stock Option Plan. Jane is privately owned, growing very fast and operating profitably. Profitable hyper-growth rarely happens at our scale. When it does, it creates value quickly (it already has for many of our team members).
• The ability to work from anywhere in Canada. We also have some flexibility to occasionally work outside of Canada.
• Jane provides extended health care benefits to you and your dependents starting on your very first day. You’ll receive $750 per individual Allied Health discipline along with $2,000 in coverage for Registered Clinical Counsellors, Psychotherapists, Psychologists, and Social Workers.
• An equitable approach to compensation means compensating you for the positive impact you have on our customers, product, and people.