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Specialist, Designated Beauty Advisor
Company | Holt Renfrew |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-10 |
Posted at | 11 months ago |
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Specialist, Designated Beauty Advisor (DBA)
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.
Specific responsibilities include (but are not limited to) the following:
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Specialist, Designated Beauty Advisor (DBA)
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.
Specific responsibilities include (but are not limited to) the following:
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
- Exceed all sales and service brand goals and targets
- Exceed all sales and service personal goals and targets
- Perform other duties, as assigned
- Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
- Perform floor recovery, visual merchandising, price change, and related sales support tasks
- Consistently deliver extraordinary service to all customers
- Share expert level of product knowledge with entire store selling team
- Comply with all Health & Safety policies and requirements
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
- Maintain solid relationships with buyer, vendor, and selling manager
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines
- Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
- Minimum of two or more years’ experience in a commission-based sales environment
- Fully bilingual in French and English
- Entrepreneurial, competitive, self-confident, and self-motivated
- High school diploma
- Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
- Prior retail sales experience as a product specialist in a luxury environment preferred
- Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
- Proven ability to exceed sales targets
- Highly collaborative; working with and through others in a team-oriented environment
- Contribution to financial objectives
- Feedback from internal and external clients
- Individual objectives linked to the achievement of department goals
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