Specialist, Designated Beauty Advisor (Dba), Cosmetics - Clarins

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.
Specific responsibilities include (but are not limited to) the following:

• Perform other duties, as assigned
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Consistently deliver extraordinary service to all customers
• Comply with all Health & Safety policies and requirements
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Share expert level of product knowledge with entire store selling team
• Exceed all sales and service brand goals and targets
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Exceed all sales and service personal goals and targets
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
• Maintain solid relationships with buyer, vendor, and selling manager
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients

The ideal candidate:

• Prior retail sales experience as a product specialist in a luxury environment preferred
• Entrepreneurial, competitive, self-confident, and self-motivated
• Highly collaborative; working with and through others in a team-oriented environment
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Proven ability to exceed sales targets
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• High school diploma
• Fully bilingual in French and English
• Minimum of two or more years’ experience in a commission-based sales environment

The measures of success:

• Feedback from internal and external clients
• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.