Beauty Advisor - Ysl

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results.
Specific responsibilities include (but are not limited to) the following:

• Maintain solid relationships with buyer, vendor, and selling manager
• Perform other duties, as assigned
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Exceed all sales and service personal goals and targets
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Exceed all sales and service brand goals and targets
• Share expert level of product knowledge with entire store selling team
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Consistently deliver extraordinary service to all customers

The ideal candidate:

• Make-up artistry or aesthetics certificate may be required for certain brands
• High school diploma
• Proven ability to exceed sales targets
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Prior retail sales experience in a luxury environment preferred
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Highly collaborative; working with and through others in a team-oriented environment
• Minimum of two or more years experience in a commission-based sales environment

The measures of success:

• Contribution to financial objectives
• Feedback from internal and external clients
• Individual objectives linked to the achievement of department goals

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.