Spare Housekeeper-Front Desk #500-38C-24

POSITION: Spare Housekeeper/Front Desk

REPORTS TO POSITION: Hotel Supervisor

DEPARTMENT: Passenger Services

LOCATION: Cochrane

REFERENCE: 500-38C-24

RATE OF PAY: $16.75 per hour

WHO WE ARE:

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We employ over 900 skilled professionals and are over 120 years old and proud of our heritage and connection to the communities we serve. We are focused on moving forward with the goal of being a valued leader in transportation for the next 100 years. We offer competitive salary, excellent benefits, a defined benefit pension plan, paid vacation, 3 paid personal leave days along with discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT:

The incumbent is responsible for cleaning various areas, assisting front desk coverage, and responding to our guest requests in a courteous, timely and accurate manner. Providing excellent customer service is essential in this role.

MAJOR DUTIES/ RESPONSIBILITIES:

• Assist with registering arriving guests and assigning rooms
• Participates in answering enquiries regarding hotel services and registration by email, telephone and in person
• Helps with maintaining an inventory of vacancies, reservations and room assignments
• Required to wear provided uniforms
• Perform other related duties as assigned
• Assist with reporting to front office regarding supplies required for cleaning rooms and replenishing in-room supplies (bathroom tissue, facial tissues, coffee, tea etc.). Advise front office at least one week in advance to ensure items will be available when needed
• Participates in washing, drying and folding of all linen in accordance with work procedures and guidelines
• Responsible for a positive customer experience at the Cochrane Station Inn
• Assist with compiling and checking daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Assist with providing information about services available in the community and respond to guests' concerns
• Assist with ensuring that cash float is balanced and accounted for during shift
• Participates in ensuring shift duties are followed in accordance with work procedures and policies
• Ensures guest rooms are clean and well-kept
• Assist with cleaning rooms, changing and making beds, cleaning bathroom fixtures (sink, toilet and shower), cleaning fixtures and mirrors, replenishing supplies, cleaning walls, floors and baseboards
• Helps with guest check-out. Present statements of charges to departing guests and receive payment

REQUIREMENTS:

• Excellent oral and written communication skills
• Committed to Company Health and Safety
• Secondary School Diploma or General Education Diploma (GED)
• Previous customer service experience is an asset
• Familiarity with computer software programs an asset
• Good work ethic, energetic and enthusiastic
• Previous housekeeping, cleaning/ labour experience an asset
• Ability to work shift work and weekends
• Previous front desk experience is an asset
• Preference will be given to qualified applicants who are fluent in both official languages (English, French) and Cree would be an asset

BACKGROUND INVESTIGATION: Criminal record check, employment references, education verification.

CLOSING DATE: Ongoing until position is filled. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.

Ontario Northland is an equal opportunity employer. Accommodation is available for applicants with disabilities throughout the recruitment process. Please contact Human Resources.

Pour des renseignements en français composez le 1.800.363.7512 poste 494.

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