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Servicenow Process Consultant Jobs
Company | Accenture |
Address | Ottawa, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Business Consulting and Services |
Expires | 2023-08-02 |
Posted at | 10 months ago |
Location-Toronto/Ottawa/Calgary/VancouverWorking with clients and provide leadership on best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD) and Project and Portfolio Management (PPM)
Understanding and being able to utilize ServiceNow methodologies, collateral and accelerators
Gathering and understanding requirements from clients
Conducting gap analysis and assessments to identify the delta between ServiceNow and current processes
Assisting with the design, development and implementation of ServiceNow solutions
Developing and executing test scripts for ServiceNow implementations
Preparing for and facilitation of workshop sessions including demonstrating ServiceNow platform capabilities
Creating requirements stories, process documentation and training guides
Participating in Project team collaboration sessions with PM, Solution Architects, and Technical Consultant
Providing support for existing ServiceNow solutions and recommending opportunities for enhancements
Completion of a recognized post-secondary program in Business or Information Technology
Two or more years of hands-on implementation experience with ServiceNow
Previous experience in ServiceNow upgrades
Previous experience with one or more ServiceNow modules
Superior facilitation and presentation techniques
Strong teamworking skills
Ability to professionally represent Accenture with clients
Certifications in DevOps or other ServiceNow modules
Strong spoken and written communication skills in English and French
Secret clearance eligibility
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