Service Worker - Hotel (Auxiliary)

Staff - Union

Job Category

CUPE 116

Job Profile

CUPE 116 Hourly - Service Worker - Hotel

Job Title

Service Worker - Hotel (Auxiliary)

Department

Hotel Service Workers I Student Housing and Community Services

Compensation Range

$23.49 - $24.68 CAD Hourly

Posting End Date

September 8, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

There are 9 ongoing auxiliary roles available.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Hotel Housekeepers participate as a member of the housekeeping unit in carrying out hotel cleaning services in the West Coast Suites for Conference and Accommodations. This position is responsible for ensuring that guest rooms and public areas of the hotel are cleaned and linens are restocked, ensuring the hotel is maintained to the high level of presentation. This position is required to observe safe working conditions and habits; may be assigned to day, evening and night shift and any day of the week. Works from oral and written instructions, schedules and specific requirements which may be of a daily and periodic nature.

Organizational Status

Reports to Assistant Housekeeping Supervisor, West Coast Suites or Rooms Manager. Acts as a member of the West Coast Suites team; this position is dedicated to the needs of the guests and customers; presents in a professional and guest service-focused manner.

Work Performed

• Carries out guest room service duties, such as, making and remaking beds, changing linen and returning soiled or clean linen to designated areas; replenishing supplies of soap, toilet paper, toweling, linen and other housekeeping items, collecting waste and removing to designated areas; rearranging furnishings and moving small furniture items within the confines of the suite or floor.
• Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.
• Reports maintenance requirements and repairs and turns in lost and found items to supervisor.
• Performs minor maintenance and repairs including such tasks as hanging drapes and blinds, changing light bulbs, replacing door stops, unplugging toilets, removing broken glass from windows, removing and cleaning light fixtures, etc.
• Anticipates and identifies guest needs, takes ownership of guest requests, and liaises with different parties to recommend actions and ensure follow up according to the hotel protocols.
• Ensures that the workplace is safe and follows safe work practices.
• Acts as a key point of contact for addressing guest requests and problems. Demonstrates a high level of customer service etiquette, judgement, special hotel protocols and skills.
• Carries out a variety of cleaning duties, such as, dusting, mopping, sweeping, vacuuming and washing of walls, floors, glass, stairwells, shower stalls, bath tubs, sinks, counter tops, cupboards, cabinets, urinals, appliances, vent exteriors, furniture and carpets, in designated areas, as assigned.
• Ensures all guests are welcomed and served in a courteous and professional manner executing all elements of the hotel s protocols during the process.
• Monitors hotel property and grounds, including inspecting the rooms, building and grounds for hazards; watching for unusual problems that may endanger guests or property and report maintenance concerns, security breaches or risks to appropriate authorities.

Consequence of Error/Judgement

Makes decisions related to the sequence of duties and response to client requirements; inappropriate decisions may impair customer satisfaction and business reputation.

Supervision Received

Works autonomously under general supervision, and from oral and written instructions and in accordance with established procedures.

Supervision Given

None.

Minimum Qualifications

High school graduation and a minimum one year of related experience or an equivalent combination of education and experience.

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Previous Housekeeping experience working in Hotels preferred.