Sales Associate Iii Jobs

Sales Associate Role Description‐ Outlet

The Sales Associate role defines the customer’s experience at Coach. The Sales Associate creates energy and excitement as it relates to the product and the brand and builds strong, lasting relationships by providing service and selling skills that WOW the customer. The Sales Associate delivers exceptional customer service by treating each customer like a guest in their own home.

Responsible For

• Protecting the customer experience and ensuring customer satisfaction
• Building the sale based on customers’ needs
• Service and Selling
• Asking open/closed‐ended lifestyle questions to determine customers’ product needs
• Continuously learning brand and product information
• Providing accurate price explanations
• Knowing store and individual productivity goals
• Introducing e‐mail campaign and encouraging customers to share contact information
• Communicating features, benefits, price, & commitment to quality
• Soliciting questions from groups of customers
• Creating customer loyalty by staging future visits
• Closing the sale and reinforcing the purchase decision
• Maintaining open body language facing the largest part of the store
• Tailoring service and selling approach to the individual needs of the customer

-Selling to an audience by looking around and maintaining eye contact with all individuals -

• Greeting and engaging customers with a smile while creating energy and excitement
• Introducing yourself to customer/crowd by name in a comfortable and friendly way
• Using the 7 Service Commitments as the foundation for creating the service environment