Retail Supply Planner (Hybrid)

A Little Bit About Us

We are Nestlé Nespresso Canada and we are proud to be one of Nestlé's fastest growing business units. Our team of passionate entrepreneurs have made Nespresso the benchmark for coffee capsules and one of the most recognized brands in the world. We owe our growth to our commitment to research and development in order to always stay one step ahead and to serve as a benchmark in the coffee capsule sector. We are also proud to be able to offer premium quality coffees that consumers can savour in the comfort of their own home or away from home, in restaurants, hotels, offices or in luxury retailers. We stand for quality through our careful and thoughtful approach, from the way we source our ingredients, to how we manufacture our products and market our high-quality coffees. Nespresso is headquartered in Lausanne, Switzerland, but is present in more than 60 countries and has more than 12,000 employees worldwide. To learn more, visit www.nespresso.com.

Position Snapshot
Business areas: Nespresso Canada
Job title: Retail Supply Planner (Hybrid)
Location: Montreal, QC
Benefits Of Working At Nespresso

• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
• Company matched pension plan
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Excellent training and development programs as well as opportunities to grow within the company
• Free Nespresso Coffee Machines and $100 monthly coffee credit
• Flexible and hybrid work arrangements
• Bonus eligibility
• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Free Headspace Account – guidance to create habits to support your mental health

Position Summary
We are looking for a Retail Supply planner based at our Montreal location reporting into the Demand & Supply Planning Manager. The Retail Supply Planner will plan, control and execute the replenishment of all Nespresso Boutiques including Self-serve options/services in the Canadian market. The planner will act as supply chain liaison for all Boutiques from planning to communications and questions with a focus on the optimization of boutique supply chain/ logistics related operations driving inventory accuracy, supporting sales opportunities and reduction of bad goods and freight costs, together with streamlining overall processes.
A day in the life of a Retail Supply Planner
Maximize product availability for his/her scope of boutiques while maintaining established stock levels.

• Collaborate with Demand and Supply Planners to anticipate all stock issues to plan appropriate replenishment strategies to avoid out of stocks.
• Compile sales results at the end of each promotion and develop post-mortem analyses to improve the flow of stock for future promotions also ensuring actions are defined and taken for any leftover stocks
• Assess marketing forecasts and provide insights on trends as well challenge when pertinent to secure proper planning, inventory and execution.
• Monitor stock levels on a weekly basis and challenge boutique managers when stock levels are not respected or not properly aligned
• Determine stock level targets for each boutique given their unique combination of sales volumes and physical layout
• Accountable for mapping RFID tags to each required product and maintaining the database up to date with SSS 3rd party vendor
• Daily analysis of boutique sales and promotional effects to determine allocation quantities and replenishment needs. If there are allocations, ensure that boutiques do not exceed their allocations.
• Communicate with Boutiques, Retail Operations and RBMs on potential risks and issues also providing solutions and options to mitigate it.
• Plan, monitor and manage the replenishment of RFID tags for boutiques with Self-Selection Service Systems (SSS) and analyse sales specific to SSS versus assisted boutique sales
• Plan optimal product replenishment orders for each Boutique location based on business promotional plan, allocations and baseline sales

Plan and optimize Boutique replenishment schedules to optimize preparation and freight costs.

• Take into account boutique geographical considerations for delivery needs (Urban setting vs Mall vs HBC presence), define delivery window based on mall requirements.
• Continuous review of replenishment strategy considering baseline growth and peak season.
• Depending on sales volumes and physical size, calculate the appropriate number of inventory turns to calculate the appropriate replenishment schedule.
• Work with boutique to optimize boutique storage space and layout, and maximize capacity
• Communicate and address issues with all relevant teams as needed focusing on resolution and corrective actions.
• Work closely with Physical Logistics, Transport, 3PL & carriers on orders dropping and delivery schedules from planning to execution.

Follow up deliveries for his/her scope of boutiques:

• Define action plans and provide best practices for inventory receiving process for boutiques facing challenges
• Support boutiques for any issue regarding deliveries. Follow up with the 3PL or transportation company to determine root cause and challenge when necessary
• Adjust stock in boutiques in case of short/over shipment and challenge boutiques when discrepancies do not balance to improve overall inventory KPI
• Lead trainings for boutique staff with consistent underperformance
• Develop corrective measures with our 3PL in regard to logistics underperformance
• Manage boutique logistic activities with local 3PL partner to ensure respect of Service Level Agreements

Enforce logistics procedures and best practices within Boutiques

• Monitor boutique receiving and stock adjustment movements in Nessoft. Highlight gaps on a daily basis and challenge boutiques on inconsistencies.
• Review and challenge monthly inventory results.
• Lead trainings on boutique related logistics and inventory processes
• Assist in the implementation of action plans and share best practice for improved inventory management

Calculate key performance indicators on a weekly or Monthly basis:

• Provide and challenge the appropriate KPI for the Monthly review with 3PL.
• Ensure that KPI’s are done on time. Update the KPI Dashboard on a monthly basis.
• Communicate KPI with boutiques and retail team and develop corrective measures for improvement
• Make proposition to improve the overall process of boutique replenishment and develop training materials

Compliance / Ethics

• Ensure compliance to Nestle / Nespresso Internal Control Standards and Quality System requirements and support all audit requirement
• Ensure compliance with Nestlé Corporate Business Principles and Supply Chain & Procurement Policies.
• Ensure business ethics and integrity within the Supply Chain /procurement function.
• Ensure compliance to Nestle / Nespresso Health and Safety requirement for self and team
• Ensure compliance with Nestlé Corporate Business Principles and Procurement Policies including the Nestlé 7 steps sourcing approach –Procurement roles

What will make you successful?
As the successful candidate, you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market.
You will also have:
Bachelor’s degree with preferred specialization in Supply Chain, Logistics, Operations
5 to 7 years’ experience of having worked in a similar capacity retail environment. With minimum 2-3 years in demand /supply planning
Microsoft Office (Word, Excel, PowerPoint - advanced)
Power BI
Experience with an ERP
Bilingualism in English and French, as this position requires collaboration with stakeholders across the Canadian market (and/or globally).
We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting transport/logistic career you’ve always wanted.
What You Need To Know
What can we offer in return? Great benefits you’d expect from a business the size of Nestlé including a comprehensive total rewards benefits package including Health and Dental benefits that start on day one as well as a Company matched retirement savings plan, excellent training and development programs as well as opportunities to grow within the company.
We will be considering applicants as they apply, so please don’t delay in submitting your application.
Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#Supply Chain