Retail Store Manager Jobs

At Ren's Pets, we're pet owners too, so we know how important it is to find quality products to keep you and your pet happy. We are Passionate about Pets and the people they own. Visit us for more information at www.renspets.com!

The Store Manager is responsible for supervising the retail team to ensure customers’ needs are met by providing information on pet products and services and overseeing financial, scheduling and inventory process and procedures within the retail store.

Duties and Responsibilities

The duties and responsibilities of the Store Manager, but are not limited to, the following:

• Coaching and motivating the retail team to attain sales goals, with emphasis on excellent customer service;
• Seeking to learn and grow through personal learning and development opportunities;
• Communicating clear expectations and holding the store team and themselves accountable to the highest standards;
• Ensuring budgets are met to include payroll management;
• Recognizing performance issues in a timely manner and developing action plans for resolution;
• Developing and executing store business plan that will lead the store to successfully achieve budget plans;
• Providing information to customers in a friendly and professional manner, when required;
• Overseeing inventory stocking and merchandising;
• Building effective relationships amongst team;
• Ensuring store’s execution of all merchandise processing and flow to the floor in conjunction with exceptional backroom standards; and
• Recruiting, hiring, developing and retaining top management and sales talent for store;
• Leading and inspiring an excellent customer service culture by recognizing and rewarding team;
• Participating in productive management and team meetings;
• Ensuring that all visual directives are executed seamlessly and within scheduled time frame and allotted payroll budget;
• Following store schedule and ensuring managers are aware of potential schedule changes;
• Attaining accurate inventory levels and helps reduce shrinkage.
• Assisting customers on the sales floor, on the telephone, as well as at the registers;
• Motivating team through the Ren’s vision of Best in Customer Experience;

Skills and Effort Requirements

• Bilingual;
• Strong interpersonal skills: pleasant, friendly style;
• Strong verbal and written communication skills;
• Strong budgeting and financial experience and skills;
• Ability to distinguish customer’s needs;
• Ability to lift and/or move up to 50lbs;
• Ability to work in a fast-paced and deadline-oriented environment.
• Strong attention to detail;
• Ability to coach and motivate a team;
• Ability to educate self on products and services;

Minimum Requirements

• Degree or Diploma is considered an asset;
• Ability to work flexible schedule to meet the needs of the business, including holidays, nights and weekend.
• Supervisory experience in retail setting;
• Minimum high school education or equivalent;
• Knowledge and/or experience with pets is considered an asset;
• Minimum 2 - 5 years in customer service role;

Must-Haves

• 2 - 5 years in retail manager experience

Job Type: Full Time

*Training will take place at one of our current locations; either via commuting or paid hotel accommodations.*

Job Types: Full-time, Permanent

Benefits:

• On-site parking
• Store discount
• Extended health care
• Employee assistance program

Schedule:

• Monday to Friday
• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Retail management: 2 years (required)