Program Manager, Continuing Education - Technology And Skills

Program Manager, Continuing Education - Technology And Skills

Status: Full Time

Hours: Monday to Friday; 35 hours/week

Home Campus: Fennell

Pay Band: 11

Rate of Pay: $88,308 - $110,384

Posting Date: July 17th , 2023

Closing Date: July 25th , 2023 at 7:00pm EST

We support and encourage the contributions of our diverse employees. Supported by our strategic plan, we are committed to nurturing an equitable, diverse and inclusive environment for everyone who learns and works at Mohawk. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Program Manager, Continuing Education - Technology And Skills

The Program Manager is responsible for the strategic planning, academic quality, enrolment management and operations of the portfolio, which includes the delivery of a diverse mix of workshops, courses and credentials.

Management of the portfolio includes overseeing academic quality assurance processes and assessments; engaging in ongoing market research analysis and outreach to establish business development opportunities/collaboration/partnerships and ensure appropriate course/credential and instructional delivery mix; strategic enrolment management; providing administrative and operational support for course/credential delivery; recruiting and managing faculty; forecasting and monitoring projected resource needs; and networking and negotiating with community and industry stakeholders to identify partnership, programming and placement opportunities.

Responsibilities

The duties of this position will include, but are not limited to the following:

Academic Leadership, Program Quality, Business Development, New Course/Program Development and Market Research

• Directing a team through new course/credential development as well as curriculum development and instructional design updates of courses and programs.
• In consultation with the Associate Dean, leading the development of an annual strategic plan and corresponding business plan for the portfolio of courses and programs.
• Engaging in networking, outreach and negotiation to support business development opportunities designed to develop new partnerships, programming and placements.
• Researching and recommending new course/credential offerings based on emerging trends through market research and financial viability analysis.
• Leading program review and annual program of study reviews of local and MTCU credentials in consultation with instructional designers to complete competitive analysis and adhere to industry and Ministry standards.
• Implementing and evaluating academic quality assurance processes and outcomes on an ongoing basis including course outlines, program of study reviews, etc.
• Identifying and directing opportunities for innovative course/credential delivery formats such as intensive, online and experiential models as well as attending instructional technology professional development and hosting instructor and student training sessions.

Strategic Enrolment Management

• Directing support staff to support academic operations, database maintenance and portfolio delivery.
• Strategically managing the delivery of courses and programs including the setting of admissions deadlines, course/credential selection and sequencing, intake and course scheduling, determining delivery formats, liaising with instructors, etc.
• Planning course offerings each semester, which includes scheduling, selecting delivery formats, confirming required texts and materials, and liaising with instructors.
• Providing relevant enrolment information to all stakeholders on an ongoing basis.
• Leading strategic enrolment management of the portfolio including the setting, tracking and achievement of enrolment targets.

Budget/Financial Responsibilities

• In consultation with the Associate Dean and Operations Manager, strategically managing key financial elements of the portfolio to ensure maximum productivity and achievement of profitability objectives.
• Ensuring the effective use of Faculty financial resources, reallocating resources appropriately as necessary.
• Developing detailed program financial forecasts, business cases and formal proposals for new programs.
• Responsible for critical analysis of budget in relation to feasibility of special requests/projects, business planning strategies and initiatives.
• Managing the development of budgets, setting fees, establishing enrolment and corresponding financial forecasts, and ensuring maximum productivity.

Instructor Management and Support

• Identifying professional development opportunities to support teaching excellence.
• Supervising instructors to ensure adherence to Mohawk College policies (e.g. Academic Integrity, Rights & Responsibilities, Student Conduct, IT, Intellectual Property, AODA, etc.).
• Leading performance management initiatives including performance reviews, teaching evaluation reviews and teaching observations.
• Recruitment and hiring of Continuing Education instructors including identifying hiring needs, drafting job postings, assessing qualifications, interviewing, conducting reference checks, etc.
• Onboarding instructors through the delivery of multi-faceted training including Mohawk College policies and procedures, Continuing Education processes and systems, eLearn, quality teaching expectations, etc.
• Supporting instructors through student advisement and issue resolution.

Student Management and Support

• Managing student lifecycle processes/cycle including admissions, advisement, promotion and graduation in collaboration with the Registrar’s Office.
• Processing all course exemptions including student inquiries, assessing external credits and mapping to internal Learning Outcomes in consultation with Subject Matter Experts and other academic institutions as necessary.
• Ensuring the maintenance of accurate and complete student records.
• Managing PLAR processes including providing student support, liaising with instructors in developing/updating challenge exams/portfolio guidelines, recruiting qualified subject matter experts as assessors, and liaising with the PLAR office.
• Clearing graduation applicants against graduating POS (in consultation with Registrar’s Office when manual clearance is required).
• In collaboration with the Associate Dean, ensuring students adhere to College policies (Academic Integrity, Rights and Responsibilities, Student Conduct, IT).
• Responding to course and program inquiries from prospective students including the provision of pre- and post-admissions/academic counseling and referrals.

Outreach and Marketing

• Attending and promotion internal Open Houses, internal/external Pathways/Career Fairs, and other industry specific events/conventions/fairs.
• Determining appropriate target markets through research and networking.
• Maintaining applicable databases for each program or cluster.
• Developing the content on CE webpages within portfolio (reviewed/updated tri-annually).
• Preparing promotional copy and vision for materials produced by the Marketing team.
• In collaboration with Marketing, developing and implementing an annual strategic marketing plan specific to each portfolio.
• Selecting advertising mediums in consultation with Marketing team.

Qualifications

Other Duties as Assigned

The Successful Applicant Must Have

• One year of supervisory experience preferred.
• Strong ability to handle multiple assignments at one time.
• Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively inter-culturally with diverse groups of students, employees and the community.
• Excellent communication and customer services skills (verbal and written).
• Subject matter expertise in technology and/or trades, either through employment or teaching, is an asset.
• Experience with market research, project management, and human resources management.
• A minimum four-year Honours degree, or a relevant combination of education and experience.
• Strong critical and creative thinking skills.
• Minimum of 7 years of relevant experience which includes industry specific work experience, teaching experience at the post-secondary level using a variety of instructional methods (e.g. in class, on line, blended), and experience with learning management system(s), curriculum development, instructional design, and adult education.

Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and barrier-free recruitment and selection processes.

Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at (905) 575 - 2047.

Mohawk College is strongly committed to diversity within its community and especially welcomes applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

For more information concerning the Mohawk College strategic plan, please see: strategicplan.mohawkcollege.ca/