Part Time Vip Back Of House Supervisor - Cineplex Cinemas University District & Vip

Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.

Work location:

CPX University Disct VIP

City:

Calgary

What you will do:

Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar offers cocktails, martinis, beer and wine selections. Our diverse menu includes popular selection of appetizers, entrees and desserts. The wide variety of VIP food and drink contribute to Cineplex’s ranking as one of the top 15 food and beverage providers in Canada.

As a rapidly expanding area of Cineplex’s business, the Cineplex VIP Cinemas offers exciting food and beverage career opportunities for energetic, experienced individuals who are looking for growth and development in the food and beverage industry.

The VIP BOH Supervisor is an hourly role with varying weekly hours. The VIP BOH Supervisor assists the salaried Management team with the running of the theatre building during scheduled shifts - this could include opening and closing the building as the sole Manager on duty. The VIP BOH Supervisor primarily focuses on the back of house areas, in a quick service restaurant style kitchen, when not assigned elsewhere. Providing hospitality, food service execution and leading the team of employees are primary responsibilities as well as adhering to theatre policies and procedures.

Key Responsibilities

Managing and Leading the Team:

• Coordinate cast responsibilities during shifts.
• Assume a hands-on role during peak/critical revenue periods and as needed to ensure speed of service and quality standards are met
• Provide feedback regarding individuals with the potential for advancement in the Cast Member/VIP Cast Member career path.
• Work towards their assigned theatre's metric goals by reviewing execution and recognizing success.
• Assist with the organization of and actively encourage participation in cast events.
• Review daily challenges of guest service to enhance operational execution.
• As required, escalate any issues with VIP Cast Members to salaried VIP management for resolution.
• Monitor and provide to salaried management, observations regarding cast behavior and performance.
• Support FOH areas of operation, when required.
• Work closely with entire team, including the General Manager, sharing information openly to enhance learnings and problem solving on an on-going basis.
• Oversee VIP Menu standards, food safety and product quality.
• Initiate and maintain communication on an individual level as required to increase motivation, engagement and retention.
• Coach, train and mentor cast members and provide in the moment feedback.
• Conduct and participate in the facilitation of interviews and group interviews to hire new back of house employees.
• Coordinate and follow up to ensure equipment maintenance and cleaning protocols are being followed
• Support Audit and Loss prevention control systems within the theatre environment.
• Actively participate in recruiting efforts to build a strong team.
• Encourage high performance through on-going development of the Cast Members and Cast Leaders, drive continuous performance improvement-based observations of performance and discussions with salaried management.

Managing the guest experience

• Deal swiftly and professionally with Guest concerns on all matters – with a focus on food service quality and presentation.
• Deliver high quality service in all areas.
• Interact regularly with Guests to understand their expectations.
• Conduct frequent walkthroughs using all building assessment tools.
• Oversee the presentation of all food items prepared by the kitchen, to ensure Guest satisfaction.
• Maintain a high degree of visibility, professionalism and accessibility to Guests.
• Coach, cross-train and cross-utilize Cast to deliver optimum standards of service to our Guests.

Payroll controls:

• Ensure the theatre is staffed to meet business requirements and adjust as required

Health & Safety

• Ensure all injuries and near misses are reported to the management team; submit incident reports as necessary.
• Oversee and ensure all cast are following the health and safety policy and guidelines.etc
• Ensure employees receive training in the safe operation of their specific work tasks.
• Ensure ANY machinery or equipment are safe for both guests and employees, and locked out if necessary.
• Ensure all Health and Safety standards /procedures are being met

Administrative & Other duties:

• Provide recommendations to increase revenues and efficiency or improve profitability in all areas of the business.
• Assist the theatre in achieving its budgetary requirements.
• Provide feedback around the execution of the third-party contracts.
• Effectively executes promotions, rentals and other special events at the theatre from a culinary perspective.
• Support in the execution of all corporate initiatives related to key business units such as, but not limited to, Media, Marketing and Merchandising.
• Communicate theatre information upward, downward and across.
• Effectively follows all Cineplex values, policies and procedures, while role modeling and practicing company culture
• As assigned, accountable for completing accurately all daily, weekly and monthly reports.
• Support the operation of the theatre according to corporate standards.

Education & Certification

• National Food Safety Training Program
• First Aid (Adult and Child CPR)
• Certificate/diploma in culinary arts preferred
• Provincial Alcohol Handling/Serving Certification

Experience

• Guest Service experience (Quick-service, retail, hospitality) preferred
• Past working experience in a supervisory role preferred
• Past experience working in a kitchen environment.
• Past Cast or Cast Leader Experience preferred

Knowledge, Skills And Abilities

• Able to break down tasks into simple, well-organized sub tasks
• Strong communication skills
• Demonstrates leadership by modeling behavior
• Passion for food/cooking
• Culinary/knife-handling skills
• Enjoys working with people
• Demonstrates and describes how to complete tasks
• Attention to detail
• Demonstrates leadership skills and the ability to encourage others to perform at a higher level
• Able to work in culinary positions as required
• Demonstrates strong organizational skills
• Demonstrates leadership courage communicating/delivering feedback to peers
• Approaches tasks with enthusiasm
• Responds calmly and professionally to stressful situations/high stress situations

Working Conditions & Effort

• Standing on feet, moving through VIP area
• Occasional walking, carrying, pushing/pulling, manipulating small items.
• Ability to adhere to all safe work requirements and policies.
• Hours of work to include evenings and weekends.
• Frequent reaching, handling, gripping, standing, continuous balance.
• Ability to lift and manipulate objects of up to 50 lbs for 50 feet
• Ability to work in a kitchen environment (hot, close quarters, near equipment)
• As required, use of Personal Protective Equipment.
• Frequent interaction with people.

Inclusion & Diversity

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Life at Cineplex:

Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.

At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.

Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.

We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.

Learn more about our businesses through the links below.

Cineplex | Cineplex Digital Media | | Cineplex Media | Cineplex Store | Player One Amusement Group | Playdium | The Rec Room | SCENE

Successful candidates will enjoy free movies, competitive wages, comprehensive training programs, and tuition assistance. If you love the movies and enjoy working with the public, then this opportunity would be perfect for you. Don’t Wait!! Apply Today!

While we appreciate all interest, only those candidates selected for an interview will be contacted.

Inclusion & Diversity

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Life at Cineplex:

Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.

At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.

Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.

We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.

Learn more about our businesses through the links below.

Cineplex | Cineplex Digital Media | Cineplex Media | Cineplex Store | Player One Amusement Group | Playdium | The Rec Room | SCENE

Successful candidates will enjoy free movies, competitive wages, comprehensive training programs, and tuition assistance. If you love the movies and enjoy working with the public, then this opportunity would be perfect for you. Don’t Wait!! Apply Today!

While we appreciate all interest, only those candidates selected for an interview will be contacted.