Parking Ambassador (Open To Current City Of Victoria Employees)

Competition #23/161

Internal Posting (Open to Current City of Victoria Employees only)

Closing date July 04, 2023

Parking Ambassador (2 Continuous)

Finance Department

POSITION FUNCTION

Provide pro-active customer service and education on-street via foot, scooter or vehicle and enforce parking bylaws and regulations to ensure high turnover of parking spaces on-street.

KEY DUTIES

Represent the City of Victoria positively as a resource to downtown visitors and motorists; provide proactive customer service to support tourism and customer experience such as provide directions, or information about City services.

Issue warnings and/or enforce parking regulations in manner consistent with the City’s customer service focus. Monitor pay parking spaces, parking meters, loading zones, limited time zones, short-term parking spaces in City Parkades, tow routes, passenger zones and residential parking based on complaint. Collect evidence of ticket infractions when issuing a ticket such as relevant notes and photographs.

Provide education on how to use parking equipment and technology, offer alternatives and options for parking. Answer and respond to parking services phone as required and in a timely manner regarding parking issues and concerns.

Identify and communicate to supervisor any hazards or issues within the community such as full garbage cans, vandalism or street cleaning issues. Report mechanical and maintenance requirements to supervisor as required. Report escalating issues/interactions with public to supervisor.

Perform related duties where qualified.

INDEPENDENCEWork is assigned by supervisor and reviewed upon completion.

Problems are referred to supervisor.

WORKING CONDITIONS

Physical Effort

Walk approximately 15 to 20 km per day OR ride scooter 50 to 100km per day OR drive a vehicle (frequent)

Mental Effort

Deal with negative complaints and comments. (occasional)

Visual/Auditory Effort

Normal.

Work Environment

Work outside in all weather conditions. (continuous)

Work in close proximity to moving traffic. (often)

Key Skills And Abilities

Knowledge and understanding of Victoria geography and neighbourhoods, the needs of downtown businesses and the importance of safe and effective parking services.

Respond proactively to customers and customer complaints, and take initiative to respond.

Strong communication and customer service skills.

Understand and apply City Bylaws

Ability to apply sound judgment

Ability to maintain accurate records.

Ability to multi-task with a positive, outgoing attitude.

Work safely.

Qualifications

Formal Education, Training and Occupational Certification

Grade 10.

Super Host customer service training (30 hours)

Current and valid Class 5 B.C. Driver's Licence

Experience

Not required.

or an equivalent combination of education and experience.

OTHER

May be requested to substitute in a more senior position.

Work schedule Monday to Sunday (shifts may vary)

$30.59 per hour, Pay Grade 3 (under review)

Job Code #4424

This is a CUPE Local 50 Position

To apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs - only online submission will be considered. All applications must be submitted online by 430 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume.

At the City of Victoria, we are committed to recruiting a diverse workforce that represents the community we serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.

If you require assistance, please email us at [email protected].