Operations Supervisor - Kamloops Bc

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Over 100 years in business, the Arrow Group of Companies has led the way in developing service focused transportation solutions by working with a broad range of customers, hauling a wider variety of products, and expanding our presence throughout Canada and the United States. Arrow is an industry leading transportation, distribution and materials handling organization.

The Peace River Fibre Trucking Division specializes in serving key customers by hauling wood fibre, including wood chips, sawdust and hogfuel, from various origins to key customer destinations in BC. Approximately 140 professional truck drivers report into the Kamloops Fibre Trucking Division and equipment is serviced by our onsite shop.

For more information about Careers at Arrow please visit arrowcareers.ca

• We promote from within! A career with a growing organization backed by the stability of a company that has been in business since 1919!
• Ability to work in a dynamic and well supported environment
• Extended Medical benefits including dental, pharmaceutical, paramedical, life insurance, short and long term disability insurance and more.....we have a flex modular plan to best suit you and your family.
• Company Truck and Fuel Card provided
• Competitive Compensation
• Pension matching progam

Under the direction of the Division Manager, the Operations Supervisor role is to assist in the planning, organization, coordination and implementation of short and long-term operational goals, policies and procedures. In particular, it is the Operations Supervisor’s role is to oversee and supervise the resources necessary (people and equipment) to meet customer commitments, maintenance commitments, while ensuring a safe, productive, compliant and cost efficient operation.

Major Responsibilities

• Oversees the assignment of spare drivers should there be a short or long-term shortfall of regular drivers.
• Plans, coordinates and oversees the routing and scheduling of daily trucking services and drivers and assures compliance with time schedules and applicable laws, codes, rules and regulations.
• Trains, supervises, motivates and evaluates the performance of assigned staff and drivers. Is responsible for providing feedback and may be responsible for disciplinary action of assigned staff and drivers, up to and including written warning if required.
• Recommend the assignment of yard crew should there be a short or long-term shortfall or if volume fluctuations require additional resources
• Schedules and coordinates required Driver training and orientation.
• Receives verifies and assigns equipment and driver transfers.
• Mechanical ability or understanding a strong asset
• Preference will be given to those that have worked in a management/supervisory capacity in the trucking industry or related field.
• Proven effective supervisory experience
• Plans the effective and efficient development of schedules and makes necessary adjustments for road closures, overloads, lateness and related problems.
• Minimum 3-5 years experience in a supervisory capacity.
• Keen attention to detail
• Ensures the drivers have the proper instructions to perform their duties safely and listens to all driver concerns and acts on them appropriately.
• Strong analytical skills
• Confers and coordinates with Shop personnel as well as drivers regarding repairs and preventative maintenance schedules and timelines.
• Other duties as assigned by the Division Manager.
• Assists in the development, change to or implementation of policy and process improvement.
• Attends meetings, conferences, workshops, reads industry related journals and works with the Director of Safety to maintain current knowledge of and assist in the implementation of safety and transportation codes, regulations, laws and related matters.
• Strong safety proclivity/safety oriented
• Exceptional communication skills
• Continuously surveys the existing trucking program for safety and cost improvement opportunities and advises the manager of ways to improve current systems.
• Oversees the daily operations of the dispatch office. Makes necessary adjustments for road closures, overloads, lateness and related problems. Communicates regularly with the drivers to assist and manage implications caused by truck problems, lateness and accidents. Communicates with the customer to report compliance to daily targets as well as course of action should deviation to plans occur.
• Preference will be given to those with Post Secondary Education and or some experience working in a related field.
• Excellent Customer Service skills
• Reviews gaps between actual and target key metrics (payload, speed, cycle time, fuel etc..) and discusses same with driver to commend positive or to correct negative driver behaviors.
• Communicates with the Primary customer to exchange information, coordinate activities and resolve issues, concerns and questions regarding trucking services, customer site and/or driver issues.
• Computer proficiency – Microsoft Excel, Microsoft Suite and learning custom applications
• Maintains a variety of transportation personnel records including license and certificate expirations.
• Excellent interpersonal skills
• Strong organizational skills
• Ensures that schedules are carried out in an effective and efficient manner. Coordinates the daily assignment of company and contracted resources to maximize equipment productivity and payload while maintaining a high level of customer service.
• Responsible for collecting and reviewing driver paperwork and ensuring it is complete, accurate and timely.
• Quality Oriented
• Receives and responds to drivers accidents, drives to accident scenes and conducts internal accident investigations; gathers information, takes photos and assists drivers and staff; obtains accident reports from the highway patrol and police agencies.