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Operational Excellence Coach (Opex Coach)
Company | QAD |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-09-24 |
Posted at | 8 months ago |
Organization OverviewCompany Description
- Facilitates remote weekly customer progress meetings
- Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
- Leads process improvement and kaizen activities for customers
- Other duties as assigned
- Tracks performance data and customer uplifts throughout the deployment
- Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
- Oversees and coaches 5-7 customers at a time
- Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
- Manages project schedules with customers
- Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
- Delivers executive overviews and provides customers with information related to all Redzone programs
- Supports customer identification of next steps in their Redzone journey
- Provides Success Assessments upon project completion
- Troubleshoots customer technical issues as needed
- Ability to prioritize tasks within active projects to meet critical path deadlines
- Excellent interpersonal and organizational skills
- Ability to develop/maintain strong relationships with clients and internal teams
- Language: Fluent in French & English
- Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information
- Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager
- Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
- Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
- Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
- BA or BS – Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management
- Senior Operations Leadership experience in manufacturing environments
- Programmable Logic Controller (PLC) experience and familiarity is desired, but not required
- 2 years in a similar position, providing direct coaching to business clients, is desired but not required
- Education/Experience
- Strong written and verbal communication skills
- Ability to manage time effectively and to work in a high paced, high growth environment
- Sound judgment and excellent assessment skills
- Able to learn software required to perform successfully in this position
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