Coordinator, Online Services Jobs

Contract Length: Until Dec. 1, 2023, with possibility of extension

Location: Flexible

ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 42,000 job seekers each year at seven locations in the GTA. As a charitable not-for-profit organization, ACCES provides job search services that connect newcomers, jobseekers, youth, women, and refugees to jobs that reflect their skills and experience. We provide over 35 customized job search programs that meet the unique needs of our jobseekers. Our vision is to achieve a fully inclusive labour force that reflects the diversity, skills, and experience of Canada's population.

We are looking for skilled talent who thrive in a flexible and innovative environment. ACCES offers an excellent benefits package, a RRSP matching program, and an Employee & Family Assistance Program.

The position of Coordinator, Online Services will report to the Director, Data Governance and Application Services as part of the Online Services team. This position will also provide support to the Connecting Newcomers to Good Jobs (Afghan Stream) program and have a dotted line reporting to the Manager of this program. This position will support the preparation and execution of hiring events that the aforementioned program hosts on the Brazen platform. This position will also play an important role in ensuring the ongoing success of an AI-based virtual client service tool in ACCES’ service delivery process. This is a non-unionized position.

Duties and Responsibilities:

• Support program teams to attend to client inquiries from VERA through notifications and training; flag trends; contribute to the ongoing collection of relevant VERA data.
• Triage inquiries from VERA (Virtual Employment and Resource Attendant) to programs.
• Provide training and develop guides to ensure staff across programs are able to independently use several virtual tools, including but not limited to Brazen and SparkHire.
• Test VERA following changes.
• Conduct monthly reviews of VERA responses to user inquiries and remediate the learning model to improve future performance.
• Work closely with the Manager and Employer Liaison from the Connecting Newcomers to Good Jobs (Afghan Stream) program to set up Brazen events, provide technical support during demos and live events, and produce post-event reports.
• Coordinate and provide live support for networking events and virtual hiring events for the Connecting Newcomers to Good Jobs (Afghan Stream) program that takes place on the Brazen platform, including pre-event preparation sessions with other team members, employers, and job seekers.
• Take ownership of the platforms in their portfolio by identifying new features, analyzing staff and client usage and trends, and proactively identifying solutions.
• Other duties as assigned including staff supervision, support of site activities, evening supervisor shift rotation, and support of other managers/activities, as required.

Qualifications:

An organized self-starter with experience and/or education in the following areas:

• Strong interpersonal skills to work effectively in a diverse environment.
• Excellent English verbal and written communication skills.
• Experience working in a MSOffice environment; familiarity with database management programs (eg., Salesforce).
• Ability to absorb new ideas and concepts quickly and to ensure they are clearly communicated to an audience.
• Exceptional planning, organization, and problem-solving skills; must be pro-active and have a sense of urgency.
• Post-Secondary Degree or diploma in a related field is an asset.
• Conducting online events on the Brazen platform is an asset.
• Proficient in various online platforms and adapts quickly to new technology.
• Knowledge of employment services is an asset.
• Experience in training adults and developing written guides.
• Ability to travel between all ACCES Employment locations, program delivery locations, partner and employer organizations, across the GTA, as needed.

We are currently on a hybrid work schedule, working in the office and from home. This hybrid work schedule is subject to change based on business requirements.

Please Note:

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Candidates who are contacted may be requested to complete a screening video interview using Spark Hire.

This position will be posted until it is filled. We will be reviewing resumes as they are submitted.

ACCES Employment is committed to equity, diversity, and inclusion in our workplace and in our recruitment processes. We encourage applications from members of all racialized groups, gender identities and sexual orientations, Indigenous persons, and persons with disabilities.

Accessibility and Accommodation: ACCES Employment is also committed to developing inclusive, barrier-free selection processes and work environments. Please advise our HR representative or hiring manager of any accommodation measures that are required. Information received relating to accommodation measures will be addressed confidentially.

Powered by JazzHR

MvsO7UCA8r