Manager, It Availability Management (Itsm)

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About The Role
We’re looking for a Manager, IT Availability Management, to join our growing team!
What You'll Do Here

• Anticipate and manage problems and take the necessary actions to resolve them, act proactively to remove obstacles.
• Collaborate with your counterparts in management on the implementation of Availability Management Strategy, the establishment of objectives and performance indicators, the definition of roadmaps and delivery of ITSM Operations to improve System Availability.
• Understand and translate business needs and opportunities into impactful strategies as well as promote the benefits of the experience to internal stakeholders and business partners.
• Provide leadership in a fast-paced, customer-centric environment, with the ability to develop and coach your team to enable them to achieve their goals.
• Coach and inspire a multidisciplinary team with roles related to Major Incident Management, Problem Management, and IT Change Management.
• Promote and implement a culture of continuous improvement built on data driven decision-making.
• Document and maintain KPIs.
• Lead recruitment, mentoring, one-on-one meetings, performance reviews and individual career and development planning.
• Inspire and promote collaboration.

What You Bring To The Table

• Strategic thinking and the ability to be influential.
• Experience in managing IT professionals.
• Organized and able to work well in a changing environment.
• Experience in the areas of IT Service Management processes and ITIL.
• A bachelor’s degree in information technology or any combination of equivalent education and experience.
• Experience in a professional environment to promote work, deliver work, develop and inspire teams.
• Can lead teams of diverse experts who are on emergency standby availability.
• Proven interpersonal and communication skills (verbal and written).
• Bilingualism (French / English) – Need to interact on a regular basis with colleagues across the country.

What We Offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• Possibility to purchase up to 5 extra days off per year
• Inspiring leaders and colleagues who will lift you up and help you grow
• Flexible work arrangements
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• An extensive flex pension and benefits package, with access to virtual healthcare
• An annual wellness account that promotes an active and healthy lifestyle
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact or belairdirect, please apply for this role on Contact People.