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Linux Support Engineer, Amer
Company | Canonical |
Address | Sherbrooke, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-24 |
Posted at | 10 months ago |
This role is an opportunity for a hands-on engineer with a passion for Linux to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.
- Time off for conferences, obtaining certifications, conference and tuition costs covered
- Initial mentoring program to bring up to speed on needed technologies
- Work from home, no "return to office" - take back those commuting hours and save those vehicle/transit costs!
- Additional mentoring opportunities with some of the best in Linux, OpenStack, and more
- Daytime working hours - support your work/life balance
- Ongoing talent development program
- Containers - especially with Docker, LXD/LXC, or Kubernetes.
- Cloud computing (provisioning, monitoring, orchestration, etc.)
- Excellent verbal and written communication skills in English.
- Virtualization - primarily using KVM or OpenStack.
- Basic reading of stack traces to be able to search for duplicates, escalate to the correct team.
- Ability to travel
- Understand OS and Application level bugs and advise on next steps
- Linux integration with other environments (authentication/directory services, network file systems, etc.)
- Programming fundamentals in any language.
- Hands-on experience supporting Linux systems including 2 or more of:
- Customer needs are top priority
- Storage technologies - block, object and network.
- Customer support experience:
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
- Communicate clearly and set the right expectations.
- Troubleshooting experience:
- Investigate issues reported by customers by researching and escalating issues
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Work to resolve complex customer problems related to Canonical's portfolio of products.
- Participate in a regular weekend working rotation.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Competitive Salary
- Learning and Development
- Annual Leave
- 100% Work-from-home
- Recognition Rewards
- Priority Pass for travel
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