Lead, Health Informatics - Clinical Ancillary Solutions

We are proud of the innovation, dedication, partnership and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.

D o you want to utilize your technical skills, information systems knowledge and develop as a leader in Fraser Health’s Health Informatics and Clinical Solutions Team? If so, then keep on reading.

As a Lead, Health Informatics - Clinical, ancillary solutions, you will apply your critical thinking ability in Leading Medium to Large scale projects and troubleshooting skill to diagnose complex production issues at all levels; application, DB, OS, network, and IT infrastructureto support clinical downstream systems in the areas of Cardiology, Renal, Emergency, Critical care and Forensic Nursing programs.

You are a self starter, you can work with minimal instruction, and you have the ability to ‘find your way around’

You have the ability and a determined mind to get to the root cause of challenges using innovative approaches.

Repsonsibilities:

• Performs complex business and/or clinical process analysis, including conducting workflow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
• Serves on a variety of Fraser Health-wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
• Coordinates and provides third-level application support to critical system problems and ensures that the application service level agreement is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor, or 3rd party coordination Coordinates the support rotation and monitors the support queue.
• Participates in enterprise-wide, cross-disciplinary business strategy projects, including confidential initiatives that support selecting, procuring, and implementing appropriate information systems applications that may eliminate FTEs.
• Serves as a consultant participating in enterprise-wide projects under the leadership of the Portfolio Manager; serves as a backup to the Portfolio Manager in team leadership or project management. Prepares status reports and meets with clients, and provides reports back to the Portfolio Manager as required.
• Oversee the design and implementation of data management strategies. Ensure proper storage, integration, and retrieval of health data. Consider data security, privacy, and compliance requirements, and implement appropriate data governance practices.
• Responsible for establishing and leading assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within the assigned budget, and provides reports or raises concerns as necessary. Participates in the hiring process for staff and coordinates and guides team members.
• Identify and address performance bottlenecks in health informatics systems. Optimize database queries, system workflows, and data processing to improve system responsiveness and efficiency.
• Define and implement system monitoring and maintenance processes. Establish appropriate monitoring tools and techniques to identify and resolve system issues proactively. Ensure the availability and reliability of health informatics systems.
• Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies
• Lead the design and integration of various systems under the Cardiology, Renal and Emergency portfolios, ensuring they meet the specific requirements. This involves collaborating with stakeholders, analyzing needs, and architecting secure, scalable, and interoperable solutions.
• Evaluate and select appropriate technologies, tools, frameworks, and platforms for health informatics projects. Stay updated with emerging technologies and industry trends. Assess their suitability for addressing project requirements and aligning with organizational goals.
• Provides guidance and expertise by consulting all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
• Provide technical expertise and guidance to a team of developers on health informatics projects. Mentor team members, conduct code reviews, Architecture design reviews and ensure adherence to health Authority standards and best practices.

You will represent Operations in all phases of systems development life cycle and implementation projects include hands on development and application design. You will ensure all initiative are operationally sustainable.

You will excel as you work with all levels of the business, ensuring information technology deliverable align with the business requirements.

You are an excellent communicator. You know the right tool to convey technical message to audience of different background.

You have the ability to lead cross team, cross organization projects, investigations, and initiatives.

You can handle production crisis without supervision.

Build your career experience as you:

• Provide consulting support for all phases of project development, implementation, and system operations management.
• Support and enhance existing applications and environments.
• Provider mentorship to team members
• Provide mentorship, support and system administration of an interoperable solution that enables integration of clinical and business workflows across core clinical systems at Fraser Health, numerous other regional and provincial integration initiatives.

Are you motivated to join us? We will be looking for you to have the following:

• At least five (5) years of direct working experience on mission critical production system.
• Bachelor's Degree in Health Information Computer Science, Software Engineering or a related
• At least seven (7) years recent related experience with business and systems analysis including PM experience.

An asset to this role would be:

• Skills in data research, gathering, modeling.
• Familiarity with integration technology such as Microsoft Biztalk.
• Familiarity of system and security practices.
• Knowledge of information management, and project management.
• Knowledge of software development lifecycle.
• Knowledge of IT infrastructure and Networking in a highly secured environment.
• Working experience of Web Services, IIS, and Certificates.
• Experience with object-oriented programming.
• Experience with Windows Server troubleshooting and maintenance.
• Experience with Microsoft SQL (database maintenance, performance measuring, writing ad-hoc queries).
• Familiarity with .NET Framework (C#)

Does this sound like an excellent role for you? If so, here are more reasons why you should apply:

• A career with FH will offer you the opportunity to be a part of a dedicated team of experts in a dynamic and rewarding health care environment.
• We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

Fraser Health consists of 12 acute care hospitals, with BC’s first dedicated outpatient care and surgery centre and a wide variety of services in public health, home health, mental health and residential care facilities - all within Metro Vancouver and the Fraser Valley. Known as one of the most desirable place to live in the world, with dynamic communities along with inspiring scenery and easy access to an abundance of outdoor activities provide an amazing quality of life.

We are Canada's largest and fastest growing health authorities. With over 26,000 employees, 2,500 physicians and nearly 6,500 volunteers, and serve more than 1.6 million people - over one third of the entire population in British Columbia.

Are you ready to take the next step in your career? Apply today so we can continue the conversation and make a difference in the communities we serve. We value diversity in the work force and aim to maintain an environment of Respect, Caring & Trust

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project. Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.

Responsibilities

• Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
• Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
• Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
• Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies
• Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
• Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
• Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
• Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
• Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.

Qualifications

Education and Experience

Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
• Physical ability to perform the duties of the position.
• Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
• Knowledge of all components of a technical architecture.
• Ability to translate business and/or clinical needs into application architecture requirements.
• Knowledge of information management, health informatics, business processes, technologies and applications.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• Demonstrated decision making ability within complex and diverse issues.
• Ability to organize work, problem solve, multitask and meet deadlines.
• Demonstrated knowledge of the project management process and the systems development life cycle.