Information Technology Process Manager

Sr. IT Process Manager to promote and improve IT Asset Management processes following ITIL framework for our large banking client - 29810

Location Address: Scarborough – hybrid – 1-2 per month onsite

Contract Duration: 1 year

Possibility of extension & conversion to FTE

Schedule Hours: 9am-5pm Monday-Friday (Possible OT)

Story Behind the Need

Business group: GTS - Service Assets & Configuration Management

The team provides practices and processes working with specific tools to ensure the bank operations are effective and efficient.

The successful candidate is needed to ensure that the IT Asset Management functions and associated operational & business policies, processes standards and services are developed, deployed and effectively managed and maintained to meet specific business needs. They will be responsible to champion and promote IT Asset Management across the organization.

Candidate Value Proposition:

The successful candidate will have the exposure to and be involved in working with the IT Asset Management function which is a unique opportunity offered by only major Corporations/

Typical Day in Role:

-Developing and maintaining processes, policies, standard, systems, and measurements that help the Bank to effectively manage both on a daily basis and long-term its IT asset portfolio (software and technology -related hardware) with regards to control, risk, compliance, business performance objectives and IT Governance as established the by the Bank.

- Designing, developing and implementing the Bank’s IT Asset Management strategy to minimize cost, optimize spend and increase efficiency

- Delivers the processes and tools. Works with teams to both plan and develop the solution. Ensures the testing and coordinated implementation of the solution, and the measures and means for quantifying performance and compliance.

- Accountable for adoption of IT Asset processes through learning programs, communications, subject matter support etc.

- Accountable for process performance through compliance and performance reporting, and stakeholder engagement.

-Drives continuous improvement of the processes and overall process maturity

-Champions IT Asset management engagement within the Bank

Must Have Skills:

• Experience across multiple methodologies and frameworks such asITSM, Six Sigma, CoBitand other operational management and improvement disciplines preferred
• 5+ years’ experience within aIT Asset Management role.
• Including supervisory experience in infrastructure and operations support functions (Experience in definingIT Asset management metrics, developing Asset management procedures and managing asset lifecycle improvement)
• Significant experience with operational management of problem resolution underITIL frameworks
• A strong background in the development of efficient, reusable and re-deployableprocesses, systems and organization structures

Nice-To-Have Skills:

• ITIL Certification preferred

Education:

Bachelors degree in Computer Science, management information systems or related field or equivalent work experience.

Best vs. Average Candidate

The best candidate would have a really strong IT Asset management background and would embody all of the soft skills listed.

Candidate Review & Selection

Potential 2 rounds of interviews

1st – VP – 1 hr – MS Teams Video

2nd – Director – 30 mins – MS Teams Video