Information Technology Analyst Jobs

Airswift is seeking an Information Technology Analyst to work with one of their clients in the oil and gas industry in Calgary, AB, on a 1-year contract.

The role of Information Technology Analyst is also responsible for answering and responding to corporate and field employee issues and requests via telephone, and email and managing via ServiceNow. Additionally, this role will be responsible for aiding the other functional IT teams in their day-to-day corporate activities including, cloud & SaaS applications, network device monitoring, and field IT servers, workstations, printers, and telephony projects.

• Respond to, document, and resolve all IT related support issues logged in ServiceNow
• Provide support for and participation in the implementation and operation of information and functional systems for the organization, including mobility, software applications, network, phone systems and end-user computers
• Exhibit exceptional leadership qualities and display initiative that will proactively reduce future issues, outages or problems for the Company’s employees
• Participate in the on-call support rotation
• Monitor, communicate and assist in the resolution of identified issues related to critical IT infrastructure systems.
• Collaborate with internal stakeholders to develop and maintain documentation on critical system infrastructure
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to corporate and field infrastructure
• Participate in all phases of IT network and infrastructure related projects
• Work closely with network and application teams to develop, maintain, and ensure IT systems are highly available and redundant.
• Essential Duties and Responsibilities: Provide exceptional customer service to both corporate and field employees in resolving their IT related issues via telephone, email, walk-up and ServiceNow.

• Required Qualifications: BSc. in Computer Science, Technical College, or related experience
• Proven hands-on IT support experience
• Proven working experience in a helpdesk/service desk role with 1-2 years of experience
• Understanding and experience with managing end-user computers, servers, networks and telecommunication systems
• Ability to effectively communicate technology, infrastructure and process needs at all staffing levels (Field to Boardroom)

Work Environment:

This is a high-growth, fast-paced small organization. The ability to be productive and successful in an intense work environment is critical. Participation in an on-call rotation is expected.

Schedule:5/40