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Information And Paging Clerk
Company | Winnipeg Regional Health Authority (WRHA) |
Address | Winnipeg, Manitoba, Canada |
Employment type | PART_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-09-01 |
Posted at | 9 months ago |
Requisition ID: 342174
- One year related experience (call centre, secretarial/reception, or other related experience or equivalent combination of training and experience).
- Prior experience in a health care setting preferred.
- Minimum Grade 12 education, Manitoba standards, required.
- C ertificate inCommunication and Customer Service preferred.
- Computer skills required including Microsoft Office (Word, Excel and Outlook).
- Working knowledge of windows, e-mail, word-processing and database applications required.
- Frequent contact and communication with patients, visitors, the general public, outside agencies and hospital staff including health care professionals.
- Ability to communicate effectively using the overhead, internal and external paging systems.
- Minimum of 40 wpm, basic alpha-numeric data entry skills, and medical terminology (pass mark 75%) required.
- Superior command of English (oral and written) and superior interpersonal communication skills required.
- Courteous and respectful when interacting with patients, the general public and other staff.
- Must have excellent customer service (communication) skills and good telephone skills (including diction and telephone manner).
- Ability to work in and cope with stressful situations.
- Ability to adapt readily to emergency situations and to work independently with minimal supervision throughout multiple shifts is required.
- Good memory retention is an asset.
- Demonstrated ability to work productively through frequent interruptions and variations in temperature.
- Must be able to perform more than one function concurrently (strong ability to multi-task).
- Ability to work days, evenings, nights and weekends in a 24/7 work environment.
- Represent the Shared Health/HSC organization in a diplomatic and professional manner to the general public, staff, volunteers and patients.
- Manual dexterity required including twisting, bending and sitting for extended periods of time.
- Sitting for extended periods of time and continuous use of a computer and paging system.
- Ability to retain knowledge throughout daily tasks and responsibilities.
- Must be able to deal with difficult situations in a calm manner when dealing with the public.
- Fast paced position involves constant verbal communication and contact with the public and patients.
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