Implementation Specialist Jobs

Well, Let Us Tell You

This role will be with with COVA Software. Yes, we know this is on the iQmetrix career page. But, did you know we have a subsidiary called COVA. Wait...what is COVA.

Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level.

The legal marijuana market is one of the fastest growing industries in North America. Cova operates as a young company which spun off of a solid, well-established parent software company, iQmetrix. Collectively, our software can be found in over 19,000 stores across North America in various verticals, and we support customers who have one location and some who have thousands of locations. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.

We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten, and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.

Reports to: The Launch Manager and is a part of the Cova Operations team.

This role works from home office but travels daily to launch Cova Software into new store locations. Must be able to travel in both the US and Canada and expect travel to be up to 80% including some weekends. Typical workdays at client site can be up to 10-12 hours during the onsite visit.

Location: Toronto, ON

Job Summary

We are looking for talented and driven Onsite Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical “Onboarding” of a store requires a day and a half and it that time, you would be in constant communications with an offsite team that would be handling the back-end elements (inventory, cash management, operations) of setting up that store.

Responsibilities

• Provide Onsite Support at launch: As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.
• Interact with store management and confirm all arrangements
• Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.
• Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)
• Coordinate with store management to provide Training: Frontend Point of Sale (POS) system (which is a tablet based ordering and transaction module) and the Backend (HUB): Accounting, Purchasing, Promotions, Reporting platform (Web-based platform for doing back office tasks and supervisory tasks).
• Assist the store in organizing their inventory counts to reconcile at cutover
• Ensure Hardware is present
• Communicate (verbal and written) clearly with all the Cova launch support groups about progress, status and issues.
• Setup & Install Hardware (Tablets, Scanners, Printers, etc.)
• Gather any last minute needed updates from Client about products or pricing that need updating in Cova before we cutover the systems.

Skills Needed

• Solid, professional and demonstratable business acumen preferably experience with Enterprise level client interaction
• Reliable car is a necessity and all car expenses will be reimbursed via mileage allowance, other travel fully covered and reimbursed. Good driving record and insurance
• College degree preferred, but not mandatory
• Technical Software Support or hardware support
• 2+ years professional work experience
• Reliable and confident – once trained, an ability to convey expertise
• Interpersonal skills – ability to work with an array of personalities and technical skill levels
• Preferred experience:
• Cannabis Retail store management or retail store management
• 60-80% overnight travel – able to travel throughout the province and internationally (USA) via plane or car
• Organized and self managing – planning time and travel
• Organizational Training and/or Education
• Communications skills – as the liaison with the customer and Cova Support, sharing situational information that is clear and understandable

Application Process

If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interested, however, only those selected for an interview will be contacted.

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