Housekeeper, Housekeeping Services - Casual On-Call

Company: Calgary TELUS Convention Center

At the CTCC, we work hard to create memorable experiences that exceed the expectations of our clients. Our driven, efficient, and caring team helps create personalized and professional events, all ways.

The Calgary TELUS Convention Centre is looking to hire Housekeepers in our Housekeeping Services Department. This is a casual on-call position where the available hours are based on booked events and schedules. Reporting to the Manager, Housekeeping Services and/or Team Lead, Housekeeping Services, this position is responsible for providing cleaning services to the Centre and the Glenbow Museum.

Duties and Responsibilities

• Cleaning & maintenance of all front & back of house areas.
• Washroom cleaning: clean toilets & urinals, sinks, washroom partitions, fixtures, mirrors, countertops, and dispensers, refill supplies, spot clean and wash walls, dusting (high, low, horizontal and detail), floor care.
• General cleaning: dusting (high, low, horizontal and detail), dry & damp wiping, sanitizing.
• Window and glass cleaning.
• Operating & maintaining cleaning equipment in a safe and proper manner, including, but not limited to sweepers, scrubbers, vacuum cleaners, carpet and upholstery cleaners, buffers, etc.
• Biohazard clean-up and sharps removal & disposal.
• Waste and recycling collection and disposal from all public, client and staff areas.
• Other duties as assigned.
• Replenishing cleaning cart supplies.
• General outdoor services and maintenance, such as watering plants, picking up litter, sweeping entry areas & sidewalks, cleaning glass doors at entrances.
• Doing laundry (cotton and microfiber cleaning rags, wet mop heads, and dust mops).
• Porter service during client functions.
• Floorcare: sweep/dust-mop, damp mop, auto-scrub, auto-sweep, vacuum, detail vacuum (corners, edges, under furniture), spot clean and shampoo, scrub/strip/refinish floors.
• Cleaning overhead signage.

Job-Related Skills

• Good customer service skills.
• Willingness to learn new cleaning methods and how to use various pieces of equipment.
• Strong interpersonal and communication skills.
• Ability to speak, read, write, and follow oral and written instructions in English.
• Ability to work independently and in a team environment.
• Basic mathematics knowledge.
• Ability to work in a constantly changing and customer service-oriented environment.
• Good time management skills.

Core Competencies

Thoroughness - Performs tasks according to quality and output standards. Takes initiative to ensure that outcomes meet internal and external customer requirements. Solicits feedback on performance in new tasks. Measures accuracy using performance metrics. Sets improvement standards to reduce errors, omissions, and oversights.

Client Focused - Ability to initiate and respond to communications at an event level with clients and guests. Proficient in verbal, non-verbal and written communication. Ability to anticipate, understand and respond to client needs and activate appropriate actions, follows up with actions to ensure steps taken are sufficient to meet client needs. Maintains a positive, helpful, and outgoing demeanour in the face of a difficult client.

Leading Self - Demonstrates self-control and recognizes own pressure points. Acknowledges need for and seeks out the appropriate training and/or coaching. Volunteers to undertake tasks that stretch abilities. Possesses a strong work ethic and manages workload autonomously using creative methods to organize and prioritize ongoing workload.

Accountability - Checks assumptions about mutual expectations and clarifies standards of overall performance. Checks the scope of responsibilities of self and others. Monitors day-to-day performance and takes corrective action when needed to ensure desired performance is achieved.

Education

• High school diploma or equivalent.

Experience

• Previous janitorial experience, preferably in a commercial setting.

Physical Requirements

• Comfortable working at heights.
• Physically fit to have the ability to lift up to 75lbs (equipment) and push/pull a maximum of 798lbs.

Core Company Success Traits

• The Calgary TELUS Convention Centre:
• Takes pride in our city and in delivering Calgary’s message of hospitality, prosperity, and enlightened growth to countless visitors.
• Is responsible for promoting Calgary by working with partners to build Calgary’s reputation as the destination of choice.
• Connects Calgary with the global community; leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.
• Is Calgary’s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
• Is honoured to promote Calgary to the world and to host hundreds of events each year.

The Calgary TELUS Convention Centre is honoured to be recognized as a Rainbow Registered organization, demonstrating our commitment to greater inclusion of LGBT+ customers, employees, and stakeholders.

As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, a flexible spending account, an employee assistance program, a pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

We are committed to protecting employees and others from hazards in the workplace, including infectious and vaccine-preventable diseases, and maintaining a protected workforce.