Homeowner Assistance Analyst Jobs

Job Summary

Reporting to the Manager, Homeowner Assistance, the Homeowner Assistance Analyst will be responsible for assessment and approval of workout solutions for consumers experiencing financial hardship.

Responsibilities

• Partner with Sales and Underwriting to promote value of Homeowner Assistance program to lender partners.
• Provide guidance and support to consumers experiencing financial hardship.
• Identify and implement process changes to improve efficiencies within the workout process and maximize loss avoidance opportunities.
• Analyze and implement optimal workout solutions in line with Sagen policies based on unique consumer circumstances.
• Collaborate with Claims and Loss Mitigation Analysts to identify files for possible workout opportunities.
• Provide highest level of internal and external customer service.
• Work with lender partners to understand lender processes and constraints to maximize opportunities to provide workout assistance.
• Identify and communicate property and credit risk observations to internal stakeholders.

Skills And Qualifications

• Ability to prioritize and multi-task.
• University or college degree is preferred.
• Ability to work shifts within extended hours of operation.
• Strong relationship management and communication skills.
• Minimum 3 years of underwriting or credit and collection experience.
• Working knowledge of database and Microsoft Office software/programs.
• Ability to work effectively both independently and within a team setting to achieve Business results.
• Demonstrated analytical and problem-solving skills.

S agen is committed to creating a diverse and inclusive work culture that closely matches the diversity of our customers. We encourage applications from all backgrounds and abilities to ensure we get the best, most creative and diverse talent across our business.

Sagen will provide accommodations to applicants with disabilities throughout the selection process to meet their individual needs.

As an Employer Partner of the Canadian Center for Diversity and Inclusion and a member of the Black North Initiative, Sagen encourages you to apply and join a fantastic organization.